Visitor
•
1 Message
Unstable Internet
I have done all of the necessary checks, and my Internet is still unstable and has been for two weeks.
Visitor
•
1 Message
I have done all of the necessary checks, and my Internet is still unstable and has been for two weeks.
EG
Expert
•
116.3K Messages
6 months ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
0
0
XfinityJohnG
Official Employee
•
2.5K Messages
6 months ago
Thank you for reaching out here. If you have tried all the steps provided earlier, and are still experiencing service issues, I would be happy to look further into that from here.
0
0
EG
Expert
•
116.3K Messages
6 months ago
@user_y9eizt
Have you had a chance to see if any of those troubleshooting tips apply ?
0
0
user_qluygd
6 Messages
16 hours ago
We have had stable internet for our entire time with XFINITY. None of the troubleshooting works, most of the time I can’t connect to Xfinity to troubleshoot because of the instability. Our modem has been replaced three times in the last year. We’re supposed to have a split connection with 2.4 and 5.0, but only have 2.4. I tried a chat with a representative ~a month ago, and they tried to upsell equipment and plan. I’m beyond frustrated paying for a service that’s not provided.
1
0