Visitor

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1 Message

Saturday, September 13th, 2025 11:17 PM

Unstable Internet

I have done all of the necessary checks, and my Internet is still unstable and has been for two weeks.

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Expert

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116.3K Messages

6 months ago

Official Employee

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2.5K Messages

6 months ago

Thank you for reaching out here. If you have tried all the steps provided earlier, and are still experiencing service issues, I would be happy to look further into that from here. 

Expert

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116.3K Messages

6 months ago

@user_y9eizt 

Have you had a chance to see if any of those troubleshooting tips apply ?

6 Messages

16 hours ago

We have had stable internet for our entire time with XFINITY.  None of the troubleshooting works, most of the time I can’t connect to Xfinity to troubleshoot because of the instability.  Our modem has been replaced three times in the last year. We’re supposed to have a split connection with 2.4 and 5.0, but only have 2.4.  I tried a chat with a representative ~a month ago, and they tried to upsell equipment and plan.  I’m beyond frustrated paying for a service that’s not provided. 

6 Messages

Unstable.  If only we could have stable internet. 

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