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user_l7i04e
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6 Messages

Tuesday, December 23rd, 2025 4:07 AM

Unstable Internet (wifi and ethernet)

My speeds are great but I keep having issues of wifi dropping throught the day doesn't matter what I'm doing. If it's on ethernet it drops if it's on wifi it drops. Xfinity app says everything is fine but it's not. It's getting so bad to a point that I wanna leave Xfinty.
I have tighted up the coax cables inside and out. I have done restarts many time. This problem is drving me crazy. I have tried looking for many solutions

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15 hours ago

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EG

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115.1K Messages

7 days ago

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XfinityAldrik

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2.3K Messages

6 days ago

Thank you for reaching out to us @user_l7i04e! We’d regret seeing you go! Are you noticing the internet drops on multiple device at the same time or is this impacting a specific device? Does the internet drop on certain websites, applications, or video games?

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user_l7i04e

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6 Messages

It happens on all devices. I have tried factory resetting the router and tightened up all the cables and straight them out I really can't figure out why this keeps happening

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6 days ago

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XfinityAldrik

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2.3K Messages

I really appreciate those details! Did this recently start happening? Have you sent any troubleshooting signals using our Xfinity app?

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6 days ago

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user_l7i04e

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6 Messages

I did try a few times but the Xfinity AI just tells me my connection is fine and that there are no outages in my area.

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5 days ago

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XfinityJustinC

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@user_l7i04e thank you for the follow-up that you've run through troubleshooting through the Xfinity App. Have you by chance checked the modem signal levels yourself by going to view your modem’s status page go to http://192.168.100.1 or http://10.0.0.1

This helpful forum post shows where the signal levels should be when they are within the specification levels https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

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EG

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115.1K Messages

5 days ago

@user_l7i04e 

Did you have a chance to see if any of those tips apply?

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user_l7i04e

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6 Messages

15 hours ago

For anyone having problems like this I recommend you redo the coax cables and straighten them out make sure there not smashed up against the wall if the problem persist do a factory reset. If you have a custom name and password for your wifi don't worry just do the same name and password and most devices will reconnect on there own even after a factory reset. There seems to be no real fix for this just a bunch of band aid solutions good luck

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