Unstable Internet (wifi and ethernet)

I did try a few it does seem to happen less after a factory reset but it's still happens sadly the Xfinity app only tells me that everything is running fine. I will have to actually get a hold of a agent to ask for details because even using the admin tool doesn't show me what I'm looking for.

I am experiencing drops from the service on a hard wired connection and it is due to your WAN. Specifically you have drops, a flapping interface, or errors on your route at the following devices for me. it is within your network and then your upstream provider. I opened a ticket about this less than two weeks ago (CR237731685) and it is back:

Tracing route to google.com [2607:f8b0:4005:80f::200e]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  2601:644:8280:46e0:7213:1ff:fe5f:b22f
  2    14 ms    12 ms    12 ms  2001:558:1014:6e0d::2
  3    12 ms    13 ms    13 ms  po-316-369-rur301.pleasanton.ca.sfba.comcast.net [2001:558:82:22f::1]
  4    12 ms    12 ms    12 ms  po-300-xar01.pleasanton.ca.sfba.comcast.net [2001:558:80:42e::1]
  5    15 ms    16 ms    18 ms  be-248-rar01.pinole.ca.sfba.comcast.net [2001:558:80:226::1]
  6    18 ms     *        *     be-298-ar01.santaclara.ca.sfba.comcast.net [2001:558:80:197::1]
  7     *        *        *     Request timed out.
  8    16 ms    17 ms    13 ms  2607:f8b0:803f::1
  9    16 ms    16 ms    10 ms  2001:4860:0:1::60ee
 10    16 ms    15 ms    17 ms  2001:4860:0:1::8344
 11     *        *        *     Request timed out.
 12    17 ms    18 ms    16 ms  2001:4860:0:1::5951
 13    20 ms    17 ms    12 ms  nuq04s42-in-x0e.1e100.net [2607:f8b0:4005:80f::200e]

Trace complete.

I have the highest tier of connectivity you offer for non-business users and I am a network engineer. You need your level 3 or advanced techs to resolve the issue. Lastly, your NOC should be picking this up for the staff to know they have degradation in the network resulting in sub-par performance for consumers.