Unstable internet connection

I was informed new underground cable line is needed for my place. A temporary line has been installed, but every night there is no internet signal on my gateway. How is this possible and will the new cable line really correct my problem?

Responses

XfinityDena

Official Employee

•

3K Messages

4 days ago

Thank you for reaching our @user_f332na I would like to look into this service issue. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

2

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U

user_f332na

2 Messages

Hello again, an in-house technician was able to resolve the issue last Friday. Thank you for your support.

(edited)

2 days ago

0

XfinityPeterH

Official Employee

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1.7K Messages

user_f332na Hello again,

Thank you for the update! I'm glad to hear that the in-house technician was able to resolve the issue last Friday. If you need any further assistance or have any other questions, please don't hesitate to reach out. We're always here to support you.

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2 days ago

0

Your Home Network

user_f332na

Unstable internet connection

XfinityDena

user_f332na

XfinityPeterH

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