Visitor
•
2 Messages
Unstable internet connection while on Zoom
I consistently have a problem while on Zoom. Every time I'm on camera I get latency issues and a message that my internet connection is unstable. Please advise.
Visitor
•
2 Messages
I consistently have a problem while on Zoom. Every time I'm on camera I get latency issues and a message that my internet connection is unstable. Please advise.
XfinityCliff
Official Employee
•
634 Messages
2 days ago
Hello @voxnoir, and thank you for reaching out on our Xfinity Community forums!
It can be frustrating when you're experiencing connection issues during your Zoom meetings, especially when it impacts video calls and communication.
To help us better understand what's happening, can you let us know if you're experiencing these issues while connected via Wi-Fi or through a direct Ethernet connection to your modem or gateway? This information will help determine whether the issue may be related to your wireless network, device, or the internet connection itself.
We look forward to your reply and are happy to help troubleshoot further.
2
0