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Strider99k2
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Monday, June 17th, 2024 3:12 AM

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Unstable internet connection on one device after upgrades

I upgraded to the fastest plan Xfinity offers, which required upgrading to the XB7. On the day after I upgraded, the laptop closet to the new router started having connection stability issues. The connection is unsuitable for gaming or streaming just on that one device now. I've made sure Windows and the WiFi adapter drivers are up to date. There were no problems with the connection stability until the upgrades. 

Can someone help me figure this out?

Question

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Updated 

10 months ago

162

2

user_f8wj4h

1 Message

10 months ago

You are right samething is happening to me, I have best cable modem router combo, speed upgrade, updated firmware but internet connection is unstable but comcast say everything good on their end they sent technician did nothing saying everything is good and internet connection is still unstable. 

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XfinityDena

Official Employee

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3.2K Messages

@user_f8wj4h

I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done and being entertained while I am working! 

 

We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. Have you checked there yet? If no interruption, I want to make sure we are respecting your time and not repeat the steps you have taken previously. What additional troubleshooting steps have you taken outside a technician visit? 

 

I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!

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10 months ago

0

XfinityDemitrius

Official Employee

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1.8K Messages

10 months ago

Hey @Strider99k2,

 

Thank you for visiting our official Xfinity Forums Community support forums. Thank you for sharing your experience with us. Since the devices are close together, have you attempted to connect the devices using an Ethernet cable to determine if the connection issues are from a wireless standpoint or overall Internet connection issue? 

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