akshayandshreya's profile

New Poster

 • 

5 Messages

Sun, Feb 9, 2020 9:00 PM

Unstable connection

Hi,

 

I have an unstable connection. The bandwidth is good, but I experience pretty high latency and high packet loss.

 

Here is some latency graph - it's really erratic.

 

Capture 2.PNG

More data from PingPlotter:

Capture.PNG

 

It seems like my first hop out of my router is the cause of the issue. This issue is not always present. During mornings/late nights, things are fine.

 

The weird thing is, I'm in Seattle but my first hop is somewhere in the center of US. Is that necessary? :s

 

Xfinity customer service isn't too tech savvy and just resort to a modem reboot. Can someone else help?

 

Regards.

Akshaya

Responses

EG

Expert

 • 

88K Messages

1 y ago

Can't see your pics. Since you are a new poster, they need to be approved by a Forum Admin. That could take some time. In the interim, you could try hosting them at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to them here.

New Poster

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5 Messages

1 y ago

https://imgur.com/a/tNXwKHv

 

Thanks for your response. Attached the images ^^

EG

Expert

 • 

88K Messages

1 y ago


@akshayandshreya wrote:

 

The weird thing is, I'm in Seattle but my first hop is somewhere in the center of US. Is that necessary? 

 

Thats not possible. The geolocation information on your IP lookup is incorrect. The first hop is your local CMTS (Cable Modem Termination System) at the headend building which physically couldn't be that fat away. That said, you didn't include hop # 1 ( your router / LAN) in the pic. Is there any packet loss indicated there ?


 

New Poster

 • 

5 Messages

1 y ago

Nope, 0 packet loss there. I'm connected on LAN and disconnected everything else.

EG

Expert

 • 

88K Messages

1 y ago

O/k, what do the modem's signal stats look like ?  Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?


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