New Poster
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5 Messages
Unstable connection
Hi,
I have an unstable connection. The bandwidth is good, but I experience pretty high latency and high packet loss.
Here is some latency graph - it's really erratic.
More data from PingPlotter:
It seems like my first hop out of my router is the cause of the issue. This issue is not always present. During mornings/late nights, things are fine.
The weird thing is, I'm in Seattle but my first hop is somewhere in the center of US. Is that necessary? :s
Xfinity customer service isn't too tech savvy and just resort to a modem reboot. Can someone else help?
Regards.
Akshaya
Responses
EG
Expert
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88K Messages
1 y ago
Can't see your pics. Since you are a new poster, they need to be approved by a Forum Admin. That could take some time. In the interim, you could try hosting them at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to them here.
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akshayandshreya
New Poster
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5 Messages
1 y ago
https://imgur.com/a/tNXwKHv
Thanks for your response. Attached the images ^^
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EG
Expert
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88K Messages
1 y ago
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akshayandshreya
New Poster
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5 Messages
1 y ago
Nope, 0 packet loss there. I'm connected on LAN and disconnected everything else.
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EG
Expert
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88K Messages
1 y ago
O/k, what do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
What is the exact make and model number of the modem ?
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