Unstable connection on nights that are close to below freezing

@Navitron Thank you for reporting the issue and for your investigation. I'm sorry that you have been dealing with the decreased services for so long. All network details are monitored, but it does help bring attention to an issue when there are multiple reports. Since, like you said this seems to be isolated to the evening hours it may be going undetected. I want to have this repaired for you so that you are no longer having the drops in connections. With having 3 technicians out already, I may be able to reach out to our local team directly to have this addressed. I see that you sent us a direct message as well. I'm sorry that we did not receive it sooner. Whenever posting there may be a delay from us for a response, but if you want more immediate help, please use the customer service board here: https://forums.xfinity.com/topics/customer-service/602d5700e6b3965d18e3a5ae

I will reply to your direct message and help out with the connection from there. Thank you again for making us aware of this issue and for allowing us to help out! 

I have been dealing with this same issue in the Denver area for over a year, they have replaced everything inside and out at least twice. I work from home and daughter does online college classes (and if you drop during an online test you fail as they assume cheating).  I don't have my own modem and don't know how to do logs like this person but I am super exhausted with talking to the xfinity app multiple times a day to check my internet connection and restart my modem.

YES^^^

I am in Colorado Springs and for over a year my speed drops very bad, alongside the packet loss is awful when the temperature drops. I replaced my modem last year which turned out to be a waste. They're now making me get an xfinity modem to prove its not my new netgear modem. The tech came and said it's not their service coax or my coax in my house. So I now await their modem with unusable internet. I'll definitely be expecting refunds when its all proven to be ISP side. Here's some ping plotters.

https://share.pingplotter.com/9yeoXdWCvPy

https://share.pingplotter.com/CFwZjiXt4mT

https://share.pingplotter.com/fSBMYFjrdxv

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@XfinityPaula​ im having the same issue and im from around the same area as the creator post above, i contacted xfinity many times they say its nothing on their end. 

@Navitron​ did they fix it? im in the 206 area as well its gotten so bad since winter weather hitting.

I have the same issue in Elmhurst. I have a mesh system to extend the WiFi and the technician said that everything was fine, it must be the mesh system, I explained that I get the same when connected directly to the Xfinity router but all he said is it looks fine now. 

Hey there @user_a3mjax thanks so much for reaching out and including your experience in this discussion. How was the service appointment today? 

My neighbors in the same building, who use a different internet provider, aren’t experiencing any interruptions whatsoever and we will likely be switching.

Hello there @user7279!  Thank you so much for taking the time to voice your service concerns here on our Community Forum.  We are here to ensure that you are having the best experience with your service at all times and are here to help.  Please feel free to shoot us a private message detailing your issue and we can take a closer look at what is going on for you.

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

@user_qgv5lz Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

Hello @Navitron. Moisture getting into the cable line, can cause issues with your instability. We can take a closer look at your signal and see if we see any issues on our end. 

Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Our Digital Care Team can help, @user_czoaat! Please send a direct chat message with your full name and complete service address to “Xfinity Support”? To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message