MisterEd51's profile

Problem Solver

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711 Messages

Wed, Jul 21, 2021 3:20 PM

Unlock gateway

I have a Comcast XB7-T (Technicolor CGM4331COM) gateway


I see the following in the gateway configuration

Private Wi-Fi Network Configuration
Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth are being managed automatically to help optimize your home Wi-Fi network and improve Wi-Fi coverage.yxfi. 

I made changes to the configuration when I first got it. Now it is locked . How do I unlock it so I can manually make changes again?

Responses

Official Employee

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351 Messages

2 m ago

Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

EG

Expert

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89.3K Messages

2 m ago

@MisterEd51 

Have you tried using the Xfi website or the Xfi app interfaces ?

MisterEd51

Problem Solver

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711 Messages

@EG I just tried both the xFi website https://internet.xfinity.com/ and the Xfinity app. I see this for both:

ADVANCED SETTINGS

Why am I no longer able to view/change some advanced settings?

If you don't see the 2.4 and 5 GHz WiFi settings (WiFi Mode, Channel Selection, and Channel Mode) in Advanced Settings, this means these settings are now being managed automatically to help optimize your home network and provide the best performance possible.

MisterEd51

Problem Solver

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711 Messages

Still no answer to my problem. Will anyone from Comcast reach out so I can resolve this issue?

Again

Expert

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26.5K Messages

@MisterEd51 

Well, did you not see the post from @XfinityAirelle?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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