Visitor
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1 Message
Unkown deviced connected to my wifi
Recently I have been a hack victim. I went to get help from the government for something that was in one of the accounts that I got hacked on and they said that I need to Lock Down my modem. So i checked my router and noticed this connected to my wifi. Could this be the hacker and how do I get rid of him. Please help. For now I have it paused until I unpause it.
I also changed the wifi name and password but Its still there in connected devices
Device details
Host name
(is shown)
Model
(Unknown)
Brand
(Unknown)
Operating system
(Unknown)
Device type
(Unknown)
Connection type
(wifi)
Connection point
(Wireless gateway)
Mac Adress
(shown)
Ip Adress
(shown)
XfinityJeniece
Official Employee
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3K Messages
3 years ago
Hey there, thanks for reaching out through Xfinity Forums! I am sorry to hear about your recent identity theft concerns! We definitely want to ensure that your Xfinity Account is secure! I would recommend ensuring that your Xfinity Wi-Fi password and your Xfinity My Account username password has been changed. Here is a link on how to manage devices connected to your Wi-Fi, https://comca.st/3aqPz6V. Let me know if this helps!
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EG
Expert
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110.1K Messages
3 years ago
Cross-reference the device's MAC address with all of your equipment's MAC addresses and see if it's something you actually own.
Use this MAC address lookup site and see if you can get more info. A vendor / manufacturer name: https://www.whatsmyip.org/mac-address-lookup/
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