J

Visitor

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1 Message

Sunday, February 5th, 2023 3:26 PM

Closed

Unknown device connected to wifi

How do you remove unknown devices on your wifi? No clue what device it is. I’ve paused it for now, but would like to be able to remove. 

Gold Problem Solver

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5.9K Messages

2 years ago

Devices like printers can be listed multiple times. My HP printers can be listed as: printer, scanner, Fax.

Gold Problem Solver

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5.9K Messages

2 years ago

In the past I noticed if I replaced an old printer and forgot to remove it from my device list on my computer it would still be listed there too.

Official Employee

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1.4K Messages

2 years ago

Hello @jessence86 If you are using the Xfinity gateway you can remove the unwanted device by clicking on device details and forget device. Here's a link with the steps for managing the network. When you paused the device did you notice if any of your devices were no longer able to access the internet? 

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