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user_0ysi4b
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6 Messages

Wednesday, July 24th, 2024 9:01 PM

Unable to upload videos/large files

I have the following hardware:
Model: XB8

Vendor: Technicolor

Revision: 2.1

Firmware: CGM4981COM_6.7p14s1_PROD_sey

I am unable to upload videos/large files from home network.  This problem is specific to my home internet configuration.  I've tested several other variations with success.
1) When I test the same file upload from my phone hotspot via WiFi using same macbook the upload is successful. 
2) When I test the same file upload from a different networkd via WiFi using same macbook the upload is successful.
3) When I test with hard LAN cable connection to Xfinity modem/router direct to macbook the upload file FAILS (same failure via WiFi).

This is very frustrating and seems very specific to some Xfinity router configuration.

Question

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Updated 

2 months ago

 • Edited

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XfinityNicolas

Official Employee

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1.1K Messages

3 months ago

Hey user_0ysi4b, thanks for reaching out to Xfinity Support on our forums. Are you getting any errors when trying? For example BAD SSL?

 

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EG

Expert

 • 

106.6K Messages

3 months ago

@user_0ysi4b @XfinityAdrienne 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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user_0ysi4b

6 Messages

I've still not gotten a response from Xfinity.  I've had to 2 techs come to my house and are able to confirm speeds to the house. The most recent tech stated the neighborhood upgrade to support faster uploads has not been completed.  No reasons why my speed seems to vary so much and not able to upload from wifi.  Wifi tests speeds are faster than when on port 4 with connect hardware.  Yet can only get an upload to occur from connection and not wifi.

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2 months ago

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user_0ysi4b

6 Messages

I NEED HELP FROM COMCAST AND AM NOT GETTING ANY!

Speeds are as expected (600Mbps to 900Mbps download) one moment and 10 to 20 minutes later speeds drop to 100Mps download and 50Mbps upload.

(edited)

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2 months ago

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XfinityBenjaminM

Official Employee

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1.5K Messages

 

user_0ysi4b We sent you a Direct Message yesterday. Please reply to us there.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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