Visitor
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5 Messages
Unable to Upload Large Files over WiFI
I have an XB8 gateway and speed is not an issue (app diagnostics show I'm getting 118% of plan speed to gateway). However, if I try to upload a large file (anything over 100MB) the upload fails. I've tried with different devices and uploading to different targets. If I am not on my home network I am able to complete the upload without an issue. I am also able to do uploads when connected directly to the gateway.
I work from home and it is imperative that I be able to upload larger files for clients. Maintaining a continuous direct wired connection to my gateway is not an acceptable alternative nor is having to go somewhere else when I need to upload large files.
Wi-Fi diagnostics on the app show no issues and that I am getting a strong connection from my work laptop. Seriously considering ditching this gateway for my own device.
MikeB39A
Problem Solver
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692 Messages
30 days ago
The easiest way to share large files online is often by using a cloud storage service like Google Drive or Dropbox, WeTransfer or Filemail. These services allow you to upload the file, generate a shareable link, and send that link to the recipient, who can then download the file.
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NoNoBadPuppy
Problem Solver
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693 Messages
30 days ago
I have seen similar issues with laptops I have worked on, and it is usually the processor getting too hot from the extend period of use. Try adjusting your power settings for processor speed to 10% low and 90% max. If you get better performance, it would indicate that it is your problem. You may have to adjust the max settings even lower, depending on your laptop. When they get hot, the system throttles the processor and chipset, and this can cause the issue you are having. Please give it a try and circle back with the results.
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XfinityJustinC
Official Employee
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1.4K Messages
28 days ago
Hello, @user_nbdwh5 thank you for reaching out over Xfinity Forums. Working from home myself, I completely understand the importance of having your home network performing optimally especially if you're uploading larger files regularly. I appreciate all the information you have provided, and answering the great forums' problem solvers questions as well, and would like to help continue to troubleshoot.
The XB8 does have our advanced security option, have you happened to notice if this feature is turned on for the XB8 or any security errors when the upload fails?
https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security
Have you checked to see if there are any background processes running on the device, or other devices connected to the network?
Working with customers other upload speed issues we've uncovered were associated with corrupted software or drivers on devices, have you checked those?
Please follow up at your convenience, I look forward to hearing back from you.
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