Regular Visitor
•
4 Messages
Unable to reach a web site
When I encounter errors such as:
"PR Connect Reset Error"
"This site can't be reached"
or
"The connection was reset."
Is the "handshake" failure coming from the ISP end or the Site end? I need to know who's responsible for this Thanks.
CCDevin
Problem Solver
•
735 Messages
3 years ago
@juanita-d
Thanks for reaching out to us here through our Xfinity Forums! This is a great question and we are glad to help. Errors like, “The connection has been reset” is often on the end of the site the same as “The site can’t be reached”. It can be something like the version of the website and what is in your browser cache is not correct or is holing a different version of the site. Have you tried other sites with the same issue? We would recommend clearing your cache and cookies to rest it and try the website again.
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