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bladekuroda
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4 Messages

Thursday, September 14th, 2023 12:09 AM

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Unable to connect to 2.4 network

I'm currently trying to set up a Ring 2 doorbell, which only connects to a 2.4 ghz frequency. When going through the setup, it couldn't see my network. I have an xfinity gateway (not a pod), and so I went and split the wifi signal to try and see if it could see it that way. I named the two networks different things just to make sure. The device still can't find it. For that matter, my phone, nor could two other devices see the 2.4ghz network, so I've come to the conclusion that the 2.4ghz isn't broadcasting properly.

I've restarted the gateway, and I've tried to disable the 5ghz frequency to see if either of those could force the 2.4 signal to show up, but this isn't the case.

How can I get the 2.4 ghz frequency to show up?

Question

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Updated 

1 year ago

14.5K

27

user_qu52jc

2 Messages

1 year ago

I've had no issues for years having a dual band router that connects my IoT devices at 2.4 ghz and most everything else at 5G. Suddenly my router stopped broadcasting the 2.4ghz signal. I bought a new router and and the exact same issue is happening. Like others mentioned above, this seems really suspect, with brand new equipment there is no reason that the 2.4 ghz is not working. I'd like to be able to control my furnace, Xfinity. It's winter here... 

3

user_qu52jc

2 Messages

I plugged in my old router without having it connected to the modem. I could see both 2.4ghz and 5ghz signals. Tried the same with my new router and was able to see both bands again. I reset the modem and connected the new router, waited for everything to connect and only the 5G signal was being broadcast. What is Xfinity doing? 

1 year ago

0

vonzip

3 Messages

Come on Xfinity, way too many people having this same issue with splitting 2.4 and 5.0. You need to fix this

1 year ago

XfinityRyanE

Official Employee

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1.1K Messages

Hello @vonzip, thanks for reaching out for help with your home network. 

Most xFi Advanced Gateways (XB6 or newer) have been upgraded with software that manages advanced WiFi settings automatically to help optimize your home network and provide the best performance possible. Advanced WiFi settings for gateways with this software enhancement are not visible and cannot be managed from the Admin Tool or Xfinity xFi.

Currently, the best soultion to customize your network would be using a compatible dual band router and having your Xfinity equipment in Bridge Mode. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

MavenMaude

Visitor

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3 Messages

1 year ago

Might be time to find a different service provider.

1

user_kiami5

3 Messages

That’s what I’m thinking. Issues happen but not taking accountability for the issue, being upfront with customers, and working on a solution is ridiculous. Customer service keeps telling me to call Epson, and Ring, and the 5 other companies that devices need 2.4 band and tell them to configure their devices to connect with 5gHz 🤯 If it was one device, I would automatically blame it on the devices hardware but it’s multiple and happens to be ones that only connect to 2.4 and so many other people that it’s happening to so definitely an Xfinity issues. So frustrating 

1 year ago

0

user_flz68g

2 Messages

1 year ago

I’m having a similar issue. I have tried splitting the networks and none of my cameras or smart home devices will connect anymore. We had an outage because of a snow storm and all of my devices stopped working. I have a gateway XB7. What do I need to do to fix. 

4

XfinityAlyssaA

Official Employee

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1.8K Messages

We are sorry to hear your services have been down @user_flz68g. To confirm, are your services back up and running yet? You can check the status of interruptions in your area here https://www.xfinity.com/support/statusmap. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_flz68g

2 Messages

Only the 5g services are up. The 2.5g networks are not working. Ever since that the power surge it won’t work. Can you look into it and fix it? 

1 year ago

CCJodie

Problem Solver

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1.3K Messages

@user_flz68g Have you done any troubleshooting so far? 

I no longer work for Comcast.

1 year ago

0

EG

Expert

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110K Messages

Such as ?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

1 year ago

0

user_0j7qv5

1 Message

1 year ago

Everyone seems to be having the same issue. Myself included. It’s been going on for four months. I’m tired of calling in with no resolution. Technician has already been out. Olution. [Edited: "Inflammatory"] but yet they to raise their prices, it should not be this difficult. No one has time to keep calling over and over and spending hours on a telephone. 

(edited)

1

XfinityThomasA

Official Employee

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2.3K Messages

@user_0j7qv5  - You can you change your home network WiFi Channel selection or mode. This article provides steps for changing your home network's WiFi Channel Selection or Mode with Xfinity xFi or the Admin Tool. After doing so, make sure channel settings are not set to Auto. Please let me know if this helps!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_p1ycs9

2 Messages

1 year ago

Any solutions yet? My Garmin fitness watch only works with a 2.4 ghz Wifi connection. It is not compatible with 5 ghz. It used to work fine up until recently; something must have changed. Now I can't connect to wifi or add music/podcasts to my watch. The Xfinity app does not allow me to split the bands. It also shows my watch as being "offline". What do I do? 

5

user_eeoixp

2 Messages

1 year ago

I'm having the same issues. Today, my smart devices no longer connect to my XB8 gateway. Previously, I did not have my SSID split into different bands. Once the devices stopped connecting earlier, i tried to split the bands. Once I did split it, the 2.4 network did not show up anywhere for any device to connect to. I'm not sure what else to do here, but it seems like a ton of people are having this issue lately 

1

XfinityMichaelC

Administrator

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4.2K Messages

Hello, @bladekuroda! Thanks for reaching out to us on the forums! I apologize to hear of the issues you are running into with trying to connect your smart devices back to your network. We can certainly have a look into this and see what's going on. Since you already sent a DM, we will continue to assist you through there.

Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of ⁠Forum Guidelines. If needed, we may invite you to send us a Direct Message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_kiami5

3 Messages

1 year ago

Same thing happening to me now! A week ago my printer, doorbell cameras, etc stopped connecting to WiFi. They can locate all my neighbors wifi network SSID’s but not mine. Whyyyyy? Because I have Xfinity 🙄 and anything that connects to 2.4gHz no longer connects. To make the situation so much worse, customer service said it’s a problem with the devices and just wants to keep restarting my modem. Clearly from all these comments, this is not a new issue but one that Xfinity clearly doesn’t have a solution to. My job and school work has been affected because I need my printer. The only clear solution I can come to is to look for a new network provider 

0

user_gvcasq

6 Messages

1 year ago

I am having this same problem. I have the xfinity gateway XB3. 
I login to the Xfinity app, split the band, rename my 2.4 GHZ so I can identify it and it never shows up.

The strange thing is that it appeared suddenly last week, then it disappeared, and I haven't been able to get it back.

I've retried all the steps, rebooted my router a few times both via the app and by unplugging and plugging back in.

The 2.4 GHZ will not show up.

I also have multiple wifi compatible devices that I'd like to use, but can't due to the router.
I am potentially faced with having to purchase a third party router/modem which I'd rather not do.

Please help!

Thank you!

0

0

user_d3b7bd

Visitor

 • 

8 Messages

1 year ago

facing the same issue!

0

0

user_gvcasq

6 Messages

1 year ago

I thought splitting the router into 2 different bands, one 2.4 GHz , and one 5 GHz, both name differently, but that failed as the 2.4 GHz named one disappeared. It seems like the router still broadcasts both bands if you don't split them (which is how they used to function).

I was able to "fool" my devices into connecting to my main router by disabling the 5 GHz frequency.

Login to your router's admin site at

http://10.0.0.1/

Go to Gateway > Connection > Wi-Fi > Edit 5 GHz and select "Disable".

Reconnect your 2.4 GHz devices while the 5 GHz is disabled. Note: it seemed like the 5 GHz turned back on automatically when I was halfway through connecting. So, I had to disable it again.

I tried to attach a screenshot but this site won't let me (even though there's a spot to do it). Good luck!

(And, I'm hoping the 2.4 GHz band keeps broadcasting, I don't have high hopes, but maybe this is the trick!)

2

0

user_kiami5

3 Messages

@user_gvcasq​ I went to the Xfinity store and exchanged mine for a new router, hooked it up, and it’s working fine now. It’s frustrating because we shouldn’t have to do all this to get a device and service that we are paying for to work as it should. If I didn’t figure out what was wrong myself, mine still wouldn’t be working because literally not one of the 10 reps I spoke to in the last week was even a lil helpful. The people at the Xfinity stores are awesome though. 

1 year ago

user_gvcasq

6 Messages

Cool, I will definitely go that route if mine stops working again, or if I buy enough wifi products to make it annoying enough to go swap out routers. Thank you!

1 year ago

0

user_8860b8

Visitor

 • 

2 Messages

1 year ago

I fixed my new xfinity 6g router to accept 2.4. The problem with my router was not the 2.4 signal but the security level enabled. Most older 2.4 devices only use WPA2. WPA3 was only implemented in 2018, not sure why they assume legacy devices would suddenly work with new encryption protocols. To fix

log into your router at 10.0.0.1 admin:password ( yes, the password is password if you have not set it)

goto Connection

goto WiFi

edit the 2.4 network 

change the WPA mode to WPA2

i had to re-setup my 2.4 devices but that may have been my fault for thinking they had the issue. But everything is now working.

0

0

user_ff5e56

5 Messages

1 year ago

I too had the same issue today, and after I disabled and enabled the 2.4 wifi via 10.0.0.1, my 2.4 devices started working again!  Hopefully others can see if this will work for them.

0

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