Unable to connect TiVo MoCA network devices to the internet through my XB8 Gateway

I just upgraded my gateway to a XB8 gateway but am unable to connect my TiVo devices on my MoCA network through the gateway to the internet. My MoCA devices were working well through my previous gateway (xFi Advanced Gateway). I have researched my problem on the internet but can't find the information that resolves my problem. My understanding is that the XB8 gateway does have MoCA enabled as a factory setting. However, I cannot excess my gateway settings to confirm that MoCA is enabled. The 10.0.0.1 URL does not allow access to the gateway settings anymore. All you get is a window that tells you to download the Xfinity App. And I have not found anyway using the Xfinity App to verify the MoCA setting in my Gateway.

Responses

Oldest First

Selected Oldest First

EG

Expert

•

116.4K Messages

1 day ago

You may have to enable Admin Tool access first;

https://www.xfinity.com/support/articles/admin-tool-access

Open the Xfinity App. (You'll need a working connection for this step).

Go to the WiFi tab.

Select View WiFi equipment and open Advanced Settings.

Select Admin Tool online access.

Slide the toggle button to Allow Admin Tool access (ON).

Select Save.

Visit http://10.0.0.1 while connected to your WiFi at home.
Username: admin
Password: Check the sticker on the bottom of your Xfinity WiFi Gateway.

2

0

U

user_pc0byd

Visitor

•

3 Messages

Appreciate your comment. I have tried to open http://10.0.0.1 after turning Allow Admn Tool access on but all I get is a xfinity login window stating:

"Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity app."

I get the same message whether I try to logon with my iPhone or my PC. I have tried several times on both devices with the same result. And I can find no settings in the advance settings that tells me if MOCA is enabled on the Gateway.

Like

Reply

23 hours ago

0

XfinityPeterH

Official Employee

•

2.6K Messages

user_pc0byd Just to confirm I presume you are trying this change while you are connected to your in home WiFi Connection correct?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

9 hours ago

0

EG

Expert

•

116.4K Messages

9 hours ago

Ok, I'm going to escalate your issue to the Comcast corporate employees (The Digital Care Team) who are available to these boards to assist you. You should get a reply here in your topic. Good luck !

0

Your Home Network

user_pc0byd

Unable to connect TiVo MoCA network devices to the internet through my XB8 Gateway

EG

user_pc0byd

"Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity app."

XfinityPeterH

EG

New to the Community?