New Poster
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4 Messages
Unable to connect older devices [Edit]
xfinity gave me a new router. trouble is it's 5 G. Now all my devices that were working fine in the old 2.4 G router do not work anymore. What do I do now? I have cameras, thermostats, receptacles, and mor all not working now. Any suggestions?
Official Solution
pimath
New Poster
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4 Messages
3 days ago
I solved my problem. I previously named the new modems wifi different than my previous 2.4 ghz wifi. So my devides were looking for a wifi that didn't exist. Giving that the new name was attributed to a 5 ghz wifi caused a double problem. So I left that name as it was and added a new wifi network with the old name and attached it to the 2.4 "output" of the wifi. It worked. If the device worked after the change, then fine. I then set each device to the network that it connected to. So the router must be a two ghz, 2.4 and 5 ghz. It was a matter of seeing which network name worked with the camera, or thermostat or whatever. So, I consider that a success. worth a try.
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XfinityJeniece
Official Employee
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3.2K Messages
9 days ago
Hey there, pimath, thanks for reaching out through Xfinity Forums regarding your connection. Are you using a separate router or just the standalone Xfinity gateway?
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