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user_2u8ejf
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Wednesday, December 11th, 2024 2:04 PM

Unable to connect 2.4ghz decives

after yesterday I am unable to connect any device that uses the 2.4 network. I have 5 different devices all different brands and manufacturers that require 2.4 but none of them will connect or even find my WiFi. I see multiple people who had this issue a while back. Was there ever a solve for this? 

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6 days ago

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user_e8pa9d

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25 days ago

I am having the same issue here in N Colorado.

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XfinityAdrienne

Official Employee

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1K Messages

Thank you so much for reaching out to us here, @user_e8pa9d! I am sorry to hear about the trouble with the devices connecting to 2.4, do you have your Wifi signal split into 2 networks? If not, we would recommend to download the Xfinity App and follow the steps to split the channels:

In the Xfinity app, the first page that opens should be the "Overview" page.

Towards the bottom of the page there should be a “WiFi” tab.

Clicking on this tab will take us to a page showing the xFi Wireless gateway.

Towards the right side of this page there should be a “WiFi Details”.

This should take us to a page with your WiFi network.

Clicking on the name of your Network should bring us to a page with a QR code with the option “Edit WiFi settings” towards the bottom.

Clicking on “Edit WiFi Settings” will bring us to a page with your WiFi network name and password.

On the bottom of this page we will want to select “Split bands (not recommended)”

This option will allow you to create a unique wifi Network name for the 2.4 GHz and the 5.0 GHz WiFi networks.

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23 days ago

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XfinityAirelle

Official Employee

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2.2K Messages

23 days ago

 

user_2u8ejf Hi there, thanks for reaching out! Sorry to hear you’re having trouble connecting your 2.4GHz devices. Have you recently changed your modem? If not, can you tell us what type of modem you have? 

 

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eoum1078

Regular Visitor

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6 Messages

21 days ago

I am having the same problem here in [Edited: "Personal Information"] as of 5am 12/15/24.  I have the highest level internet service (1Gb) and i set up 2.4ghz on one sub-network and 5ghz on up on a different sub-network. I first noticed this when my Ring doorbells (set for 2.4) were reported offline.  

All Xfinity app tools report “everything is fine” which it obviously is not.  As a retired software engineer i can tell you this tool is the worst.  Adding insult-to-injury, i too often see Xfinity reponse is to give instructions on setting up some setting and ignores doing some investigation themselves.  

to these type issues As with most customerreported 

(edited)

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XfinityPaula

Official Employee

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1.2K Messages

Hello eoum1078. I'm sorry to hear that your 2.4 GHz devices are not connecting to the network as well. I know how troubling this can be when you don't have your devices online and troubleshooting can take up a lot of time.

I'm not showing any known reported issues at this time, but I would love to dig into the trouble to help find the resolution. You mentioned that the network bands are on different subs, do you have the networks named differently so that you can identify the 5 and 2.4 GHz networks? It was probably done, but it doesn't hurt to ask, was the modem and devices unable to see the 2.4 network reset? 

I am an Official Xfinity Employee.
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19 days ago

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ova_achiever

Visitor

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2 Messages

I am having the same issue currently with no resolve. I’ve called xfinity a number of times and keep getting told there is no problem. Just days ago, all 3 bands were being broadcasted but now just 5GHZ. I’ve tried restarting it, disabling the 6GHZ, changing the security and nothing it working. Could someone please give us a fix? 

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10 days ago

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XfinityOrlandoM

Official Employee

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1.5K Messages

@ova_achiever

 

Thanks for reaching out, this link https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi has great information on how you can make changes or set up your wi-fi bands channels. Depending on the modem you have you may or may not be able to make those changes as most of our new modems have been upgraded with software that manages Wi-Fi settings and connects to the best Wi-Fi banned ghz

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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sigjaq

Visitor

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5 Messages

And it breaks 2.4 networks

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6 days ago

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