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Unable to change XB8 security from WPA3
I have the same issue as several others re XB8 modem and inability to connect a wireless printer. Suggested solution is to change security from WPA3 security to WPA2....however, when I try to edit my network settings, I am not able to change/input in the security field. It seems to be a drop down box with only 1 choice. Can anyone help?
CCJosh
New Problem Solver
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452 Messages
3 years ago
Thank you for taking the time to create a post on this issue you're having with connecting your printer to your network, @fish54. Do you happen to have a mesh or any extenders on your network? If so, that may be restricting the access to switch to other security modes as they require a specific one to work as well. You should be able to change it between the three options; WPA, WPA2 and WPA3 as shown here https://www.xfinity.com/support/articles/change-wifi-security-mode.
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user_0707fc
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1 Message
3 years ago
You can't change the 6ghz band on XB8 to anything. It is set to WPA3-Personal and that is the only choice you have. That is what brings certain devices down as the Xfinity Gateway will decide this is a good candidate for 6Ghz and change your device to WPA3-Personal. If you have your Network set to WPA2 your connection will drop as the network can only handle one protocol and you will get a protocol mismatch between the WPA2 network and the WPA3 connecting device. That is what is happening to me and I have no control over it. If you could change the 6GHZ band to WPA2 the problem should be solved. I have to use WPA2, and I assume most people do, due to wireless printer, cameras, doorbell and other WPA2 only devices. Maybe WPA3 is stronger security but WPA2 has been the standard for a long time and until you can have a mix of protocols or when all devices are WPA3 using WPA2 and having a network that will function is the only sensible option to me.
Good luck getting technical support that understands this...
(edited)
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user_89f8aa
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5 Messages
3 years ago
So what's the solution here?
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