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Visitor

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2 Messages

Tuesday, December 31st, 2024 9:44 PM

Ubiquiti Dream Machine Pro and IPv6

I have a Ubiquiti Pro Max and run multiple vlans to segment devices. I'm getting a /60 prefix delegation (took me months to get to the right people to get that done) pushed down on the WAN side of my residential service. I'm not able to put my XB7 into bridge mode as I have the Storm-Ready device incase there is a primary network failure.

I cannot find the way to get IPv6 addresses down to my clients. I have tried to

disable DHCPv6 stateful on my XB7

setting everything up as SLAAC (with the /60 delegation on WAN)

set wan side of UDM as DHCPv6 (with the /60 delegation) and the vlans as SLAAC

set it all as DHCPv6 (/60 on WAN and /64 on LAN)

etc.

I have not been able to find the correct combination. If I setup a static IPv6 interface type, I cannot get a successful IPv6 to https://ipv6test.google.com/.

I have asked "support" about this and that the XB7 IPv6 DHCP server has a /64 and they keep promising to help and get this resolved and someone from Tier 2 will call, but unsurprisingly, no one calls.

Frustrating to get to a live person and even more frustrating when they are not able to admit when it's beyond their knowledge (one agent asked me to go to my TV remote) and just get the appropriate resources on the phone.

Official Employee

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2.7K Messages

1 month ago

Hey there, user_14395f, thanks for reaching out through Xfinity Forums regarding your connection. We are happy to help with your internet connection and getting to the bottom of any issues. 

 

We would like to take a deeper look into your connection. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

Visitor

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2 Messages

@XfinityJeniece​ Thanks so much. I have sent a message to see if we can get this resolved.

Expert

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108.3K Messages

1 month ago

@user_14395f @XfinityJeniece 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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