Twitch broadcasting streaming issue

@XfinityJosephA​ Thank you for the quick reply and I apologize for such a late reply myself. It is indeed only to Twitch and have gone through rigorous troubleshooting to narrow down what is going on. When contacting twitch, they referred me to dealing directly with you indicating that my ISP would have contact with "twitch's video engineering team". At this point, support teams between Wireshark, OBS, and Twitch have all pointed me to this direction. We recently upgraded our internet to handle a greater upload speed incase that was the issue but the issue did not subside. People have mentioned on wireshark that since the packets are lost in route that lines in the area may be effected and to me this is an extreme issue due to just upgrading my speeds and wanting to upgrade my internet to fiber in the future but now I have great concern if my issue is due to this. So far, streaming on youtube does not seem to have the same issue which raises suspicion not to mention that I have streamed for a month to 2 months without any issue on twitch. Additionally my download speeds are about half of what I pay for which is unacceptable but my upload speeds are strong and steady from the test we have ran. This is nearing the 3 week mark which means that almost an entire month of income has been effected. If you need anything on my behalf, please let me know as I am willing to supply any information needed to resolve this issue as quickly as possible. 

I certainly understand and my money isn't funny either. With the download speeds not being where they need to be either, there may be a signal issue that is causing the packet loss. Have you checked modem's signal logs and error logs to see if anything is looking off? If you can send us a direct message, I can also check the signal levels of the connection as well as the area to see if there is anything that could be causing it.

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I have not due to the issue happening a week before and now after the technician replacing my lines and modem. I would love to share you this info but could you inform me on how to obtain these logs first as I'm unsure how to.

That's a great question and I can walk you through checking the logs. One of the experts on here posted some great information here on what to look for under the "checking signal levels" and "errors" section. Going to the URL http://10.0.0.1/, is where you can check those for Xfinity modems. If you haven't change the username and password, the default ones will be Username: admin Password: password.

Perfect, I am familiar with logging into gateway. Now that I am logged in, what exactly would you like for me to send? I referred to the expert page but am unsure how to navigate the gateway to find you these numbers. I appreciate all the help as I hope this can give some clarity on the issue.