Visitor
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2 Messages
Tv stream keeps dropping
When I am watching tv the channe will cut out and go to the home screen. Does not matter what app im on. I then go back to what I was watching and it will stream another 5 or 10 minutes and drop off again. This syarted about 2 weeks ago.
XfinityJohnG
Official Employee
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2.8K Messages
2 years ago
Thank you very much for reaching out to us here @kchalus. That is certainly a frustrating experience you are having, and I will be happy to assist you with that. Have you already run through some troubleshooting steps on your device? Are you running into that problem with a cable box or through our stream app?
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kchalus
Visitor
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2 Messages
2 years ago
I am streaming through apps on my TCL with roku installed TV as well as a Tablo dvr/antenna ota streaming device. I have just installed a tp link switch so I can have everything connected via ethernet cables. But the issue is still happening. It seems to be centered around the 4-7pm cst time frame. The rest of the time it is pretty stable. But when it is dropping it will cut out every 2-3 minutes. It does not freeze up or search for a lagging signal with the graphical spinning icon but just immediately cuts out returning to the home screen.
Thank you for your time
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