Hi there! Thanks so much for taking the time to reach out to us to inquire about switching Wi-Fi channels. I have a lot of devices that need this too, so i can definitely understand your concern! You can check out this link to learn more about how to change the Wi-Fi channel: https://comca.st/3gkMPXx
We hope this helps. Please let us know if we can assist you further. Thank you.
The two WiFi bands have recently been combined into one with the Comcast gateway devices. Some devices get confused and don't know how to see / talk to combined bands.
If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;
XfinityAirelle
Official Employee
•
1.7K Messages
3 years ago
Hi there! Thanks so much for taking the time to reach out to us to inquire about switching Wi-Fi channels. I have a lot of devices that need this too, so i can definitely understand your concern! You can check out this link to learn more about how to change the Wi-Fi channel: https://comca.st/3gkMPXx
We hope this helps. Please let us know if we can assist you further. Thank you.
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EG
Expert
•
103.8K Messages
3 years ago
The two WiFi bands have recently been combined into one with the Comcast gateway devices. Some devices get confused and don't know how to see / talk to combined bands.
If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;
https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi
Associate the devices with the 2.4 band's SSID (broadcast name) and password.
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