Junebe24 have you checked the status of your service and connection in the Xfinity app? We want to confirm if the modem is online or offline. That's a good place to start.
Hello @user_k9ke49 and thank you for reaching out with your concern on our Xfinity Community forum.
Have you tried to troubleshoot your services via the Xfinity App?
If you are still having difficulties with your services, we'd be happy to help, as not having access to phone services can be frustrating!
Please let us know if you require our assistance.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJosephA
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user_k9ke49
Visitor
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1 Message
15 days ago
I can't use my cellular phone and house phone
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