Visitor
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8 Messages
traceroute
Hi,
Due some delay in responses from websites on home computers and phones, I decided to troubleshoot with trace route just to check that the traffic is going as expected.
To avoid delays on the home router I connected the laptop directly to the modem, and I got the traceroute as shown below.
Why the first step is a [Edited: "Personal Information"] when my public IP is [Edited: "Personal Information"] and the Xfinity gateway [Edited: "Personal Information"]? (No VPNs, proxy nor any other software of that kind running in the MacOS laptop)
traceroute to example.com ([Edited: "Personal Information"]), 64 hops max, 52 byte packets
1 [Edited: "Personal Information"]
CCJennifer
Problem Solver
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743 Messages
2 years ago
Hello @normal-user!
Could you please send us a direct message with your first and last name and your full address?
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
2
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EG
Expert
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114.3K Messages
2 years ago
@XfinityJennifer
Could this question be answered here on the public forums please ? Inquiring minds want to know. Thank you !
5
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