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user_801bef
1st Topic

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2 Messages

Saturday, July 8th, 2023 9:32 PM

Closed

Traceroute issue with valorant servers washington

https://forums.xfinity.com/conversations/your-home-network/tracing-route-issues-to-valorant-servers/6296ff6d6176867c2ed3ab4b

I have a very similar issue to this previous post and was wondering if there were any solutions to this as I am having poor connection to valorant servers for gamming. I am using a wired connection if that matters. 

Thanks

1 gig 

router: 1 xFi Gateway

Tracing route to 192.207.0.1 over a maximum of 30 hops

  1     7 ms     3 ms     3 ms  10.0.0.1
  2    22 ms    17 ms    19 ms  100.92.120.2
  3    12 ms     9 ms    11 ms  68.86.98.241
  4    12 ms     9 ms    10 ms  24.124.128.10
  5    13 ms    10 ms    11 ms  69.139.164.61
  6    12 ms    10 ms    11 ms  24.124.128.162
  7    13 ms    14 ms    10 ms  be-36121-cs02.seattle.wa.ibone.comcast.net [68.86.93.5]
  8    14 ms     9 ms    10 ms  be-2201-pe01.seattle.wa.ibone.comcast.net [96.110.39.206]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Question

 • 

Updated 

2 years ago

213

2

0

XfinityJoshuaG

Official Employee

 • 

331 Messages

2 years ago

I'd be happy to look into this. Can you please send us a private message with your full name and address so we can look more in depth into the account?

1

user_801bef

Visitor

 • 

2 Messages

@XfinityJoshuaG​ Sent a message to xfinity support 

2 years ago

0

user_7e31e2

Visitor

 • 

1 Message

2 years ago

Same thing happens to me.

Tracing route to 192.207.0.1 over a maximum of 30 hops

  1     3 ms     1 ms     1 ms  10.0.0.1 
  2    12 ms    12 ms    11 ms  96.120.37.253 
  3    12 ms    11 ms    12 ms  24.153.66.177 
  4    11 ms    11 ms    11 ms  96.108.22.214 
  5    30 ms    12 ms    11 ms  be-308-arsc1.northdade.fl.pompano.comcast.net [68.85.219.25] 
  6    18 ms    26 ms    12 ms  be-33811-cs01.miami.fl.ibone.comcast.net [96.110.45.65] 
  7    18 ms    23 ms    12 ms  be-3101-pe01.nota.fl.ibone.comcast.net [96.110.36.82] 
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

1

0

XfinityRoberto

Official Employee

 • 

1.7K Messages

Hello there @user_7e31e2. I am sorry to hear that you are having troubles too with your connection. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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