Visitor
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1 Message
Tracing route issues to valorant servers
I cant play the game, its unplayable. Why is the best server on the opposite side of the country for me? I try to work and the same thing happens, unfortunately I use a virtual server for work and it has to constantly reroute through servers, since it is looking for the closest and best one i am constantly being kicked from work as I am switching the servers our virtual server connects to and works with.
I had a nighthawk router and netgear modem same thing. We cancelled my account and set up a new account under a roomate and did the newest and best equipment
xb7
xfi complete
1gig speeds
Tracing route to 192.207.0.1 over a maximum of 30 hops
1 1 ms 1 ms 1 ms Docsis-Gateway.hsd1.ut.comcast.net [10.0.0.1]
2 8 ms 16 ms 7 ms 96.120.96.205
3 9 ms 10 ms 7 ms po-307-1251-rur101.ogden.ut.utah.comcast.net [68.87.170.237]
4 8 ms 11 ms 10 ms 24.124.175.73
5 11 ms 10 ms 9 ms 24.124.175.41
6 11 ms 10 ms 9 ms 24.124.175.214
7 22 ms 24 ms 20 ms be-36721-cs02.champa.co.ibone.comcast.net [96.110.43.229]
8 26 ms 28 ms 22 ms be-1213-cr13.champa.co.ibone.comcast.net [96.110.37.230]
9 * 23 ms 22 ms be-304-cr13.1601milehigh.co.ibone.comcast.net [96.110.36.206]
10 21 ms 22 ms 22 ms be-1213-cs02.1601milehigh.co.ibone.comcast.net [96.110.39.101]
11 20 ms 20 ms 21 ms be-3202-pe02.910fifteenth.co.ibone.comcast.net [96.110.38.118]
12 26 ms 20 ms 26 ms 75.149.228.210
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
XfinityJamesC
Official Employee
•
2.2K Messages
3 years ago
Greetings, @user_a281ea! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with this game, but you have definitely come to the right place for assistance.
Thank you for providing the traceroute details. I know that our advanced networking team has been working with Riot's team for the last few months to find a permanent solution, and they've been able to correct quite a few of the servers that were having issues, mainly thanks to reports like this. They may already be aware of the servers on this route, but it wouldn't hurt to submit a new ticket, just in case.
If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live session.
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