12 Messages
Too many OFDM channel uncorrected errors causing modem reboot every 24 hrs
One of the OFDM channel always has too many uncorrect errors and cause the modem reboot ~every 24 hrs.
Modem : MB8611(Motorola) channel frequency ~957Mhz, power only ~-7.2dBm which is out of spec, SNR ~32dB.
Is there Xfinity tier 2 support here can help to run diagnosis remotely and boost the signal bit in my area?
XfinityJorge
Official Employee
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2.2K Messages
22 days ago
Here's the detailed steps to direct message us:
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EG
Expert
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111.1K Messages
20 days ago
@user_5fb81w @XfinityJorge
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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