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12 Messages

Monday, May 26th, 2025 5:02 PM

Too many OFDM channel uncorrected errors causing modem reboot every 24 hrs

One of the OFDM channel always has too many uncorrect errors and cause the modem reboot ~every 24 hrs.

Modem : MB8611(Motorola) channel frequency ~957Mhz, power only ~-7.2dBm which is out of spec, SNR ~32dB.

Is there Xfinity tier 2 support here can help to run diagnosis remotely and boost the signal bit in my area?

Official Employee

 • 

2.2K Messages

22 days ago

 

user_5fb81w Hey there! Thank you so much for using our Forums and contacting us regarding the modem issues you are having. We are here to be part of the solution and help, please send us a DM with your name and address to get started. 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

Expert

 • 

111.1K Messages

20 days ago

@user_5fb81w @XfinityJorge 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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