Visitor
•
1 Message
To Xfinity support
I recently switched to my own modem and my unlimited data disappeared. I want to move to the Next Gen plan that includes unlimited data with customer- owned equipment.
Visitor
•
1 Message
I recently switched to my own modem and my unlimited data disappeared. I want to move to the Next Gen plan that includes unlimited data with customer- owned equipment.
XfinityJustinM
Official Employee
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610 Messages
46 minutes ago
Glad to hear the word of the next generation plans is making the rounds! We can certainly help you make this change, @user_lm67it. Just send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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