Third party modem and router

Question

I just bought a NetGear CM 500 modem which is compatible with Xfinity service to replace the one I am renting from Xfinity.   However, there is no port on the back for a phone line.  It has a Cable/Internet, Ethernet and power port but no phone jack.  Can I use this modem or do I have  to get something else?

CCAndrew · Answer

Something elsehttps://www.xfinity.com/support/devices/#unauth

tubbs7777777 · Answer

Sounds like you bought a cable modem and you need a DSL modem. They are different types.

EG · Answer

@tubbs7777777 wrote:Sounds like you bought a cable modem and you need a DSL modem. They are different types.I believe that they are talking about needing an eMTA ?

BruceW · Answer

@CCAndrew wrote: ... https://www.xfinity.com/support/devices/#unauthOn the Devices page, be sure to select the 'Voice/Telephone enabled' checkbox.

Cammby · Answer

Yep, need to get the Netgear CM500V if looking for the closest product with voice to what you bought.

Your Home Network

Michelle_Silvio

Third party modem and router

Responses

CCAndrew

tubbs7777777

EG

BruceW

Cammby

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