Michelle_Silvio's profile

New Poster

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1 Message

Thu, Nov 12, 2020 9:00 AM

Third party modem and router

I just bought a NetGear CM 500 modem which is compatible with Xfinity service to replace the one I am renting from Xfinity.   However, there is no port on the back for a phone line.  It has a Cable/Internet, Ethernet and power port but no phone jack.  Can I use this modem or do I have  to get something else?

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

7 m ago

New Poster

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1 Message

7 m ago

Sounds like you bought a cable modem and you need a DSL modem. They are different types.

EG

Expert

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87.2K Messages

7 m ago


@tubbs7777777 wrote:

Sounds like you bought a cable modem and you need a DSL modem. They are different types.


I believe that they are talking about needing an eMTA ?

BruceW

Gold Problem Solver

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22.4K Messages

7 m ago


@CCAndrew wrote: ... https://www.xfinity.com/support/devices/#unauth

On the Devices page, be sure to select the "Voice/Telephone enabled" checkbox.

Cammby

Contributor

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43 Messages

7 m ago

Yep, need to get the Netgear CM500V if looking for the closest product with voice to what you bought.

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