New Poster
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1 Message
Third party modem and router
I just bought a NetGear CM 500 modem which is compatible with Xfinity service to replace the one I am renting from Xfinity. However, there is no port on the back for a phone line. It has a Cable/Internet, Ethernet and power port but no phone jack. Can I use this modem or do I have to get something else?
CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
https://www.xfinity.com/support/devices/#unauth
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tubbs7777777
New Poster
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1 Message
5 years ago
Sounds like you bought a cable modem and you need a DSL modem. They are different types.
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EG
Expert
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113.3K Messages
5 years ago
I believe that they are talking about needing an eMTA ?
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BruceW
Gold Problem Solver
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26.7K Messages
5 years ago
On the Devices page, be sure to select the "Voice/Telephone enabled" checkbox.
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Cammby
Contributor
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58 Messages
5 years ago
Yep, need to get the Netgear CM500V if looking for the closest product with voice to what you bought.
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