The Worst Big Name ISP No Question

Been an Xfinity Customer for 6-8 years via different addresses as they own a monopoly where I live. They are the only company offering gigabit for my current address. Fiber is in the works from other ISP's but I have been patiently waiting for that glorious day to arrive. [Edited: "Language/Inflammatory"], had to explain terminology to my last few including "jitter," "link saturation," the difference between "MB" and "Mbps" HAHAHAHAH. The technician couldn't figure out why the number was smaller on my speedtest vs his because mine was in MB and his was in Mbps. I mean come on talk about a joke. It is literally IMPOSSIBLE to schedule a live technician not to mention when you do they are CLUELESS. The AI you are forced to talk to whenever you want to schedule a technician is about as good as the techs. [Edited: "Solicitation"] Was given the head technician's phone number and told to contact him if my issue persisted and so i did after my second technician visit. When originally contacting him I made the mistake of getting my hopes up that I may actually get my issue fixed haha. I never got a response after the initial response... Just spent 5 minutes trying to upload a picture of this to show what I have to deal with and I get errored out trying to upload stuff this company is an utter [Edited: "Language"].