Visitor
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3 Messages
The radio on the xfinity gateway are not disabling
I have followed the steps on the xfinity app and with accessing the xfinity gateway directly but I am still seeing signal come from the gateway. On the app I disabled the xfinity hotspot feature and set the channels and channel width on the 5 GHz and 2.4 GHz radios in an effort to avoid my home wireless network. On the gateway I also set the wireless network setting on 2.4 and 5 GHz radios under Gateway>Connections>Wi-Fi to disabled, I left 6 GHz enabled as I am not worried about interference here. I continue to see both Xfinty Mobile and xfinitywifi with signal strengths of -20 and a channel width of 80 MHz on the 5 GHz band, that is very strong signal impacting 4 different channels. I have verified that this is coming from my gateway by recording the MAC address from the gateways GUI and comparing it to outputs from a RF network scanning tool (Ekahau AI Pro). The radio is using an 80 MHz wide channel and broadcasting with 23 dB of power and this is interfering with my wireless network. Since instructions exist on how to turn this off I can only assume there is something wrong, possibly a bug. I would be happy to jump on a support call with an engineer, however I was unable to find where to open a ticket on this type of issue, all I found was about billing.


XfinityRichard
Official Employee
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2.6K Messages
2 months ago
Hi there, @user_oeihsb thank you for reach out this Saturday. I'm truly sorry for the inconvenience this is causing you. Since disabling the 2.4 GHz and 5 GHz bands in the Xfinity gateway settings did not turn off the Xfinity Mobile and xfinitywifi hotspots, you likely need to enable bridge mode on your gateway to completely disable the Wifi router functionality of the device. You can enable this by logging into the gateway's admin tool at
http://10.0.0.1, navigating to Gateway > Connections > Wi-Fi, and then selecting the Bridge Mode option. This will turn off the gateway's internal Wi-Fi network, allowing you to use your own router without interference. -Richard3
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EG
Expert
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114.6K Messages
5 hours ago
@user_oeihsb
FWIW, the hidden networks are used for interfacing with the home security systems. And AFAIK, they can't be disabled.
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