Visitor
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3 Messages
The mobile phone cannot access the Internet through the xFi Gateway
I use a Macbook to connect to the Wifi of the xFi Gateway, and I can surf the Internet normally.
But as long as the mobile phone is connected to the Wifi of the xFi Gateway, it will be transferred to the Welcome screen of Xfinity.
I have changed my SSID name
![](https://prod-content-care-community-cdn.sprinklr.com/cd58a8fd-ee2e-46c9-8c79-e9309441066e/2222222-2631fff5-02cb-4397-842b-2e52811a7012-1216581275.jpg)
XfinityLinda
Official Employee
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1.2K Messages
2 years ago
Hello, @user_45a07e! Thanks for connecting with us here in our community. Sorry for the trouble connecting with your phone. Can you tell me what troubleshooting steps you have taken? Have you forgotten the network and attempted to log in again? What is the make and model of your mobile phone? I look forward to your reply.
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