U

Visitor

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1 Message

Sat, Apr 9, 2022 3:21 AM

Closed

Terrible service

Xfinity does not resolve my intermittent connection for our internet service 

Frequent Visitor

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7 Messages

6 m ago

We also have been having intermittent disconnects on our internet connection. Restarting the modem hasn't helped yet. Seems to be worse in the evening. TV pixelating as well.

Official Employee

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490 Messages

Hi, @techman5003. We appreciate you taking the time to bring this connectivity issue to our attention. Could you please send our team a direct message with your full name and full address so that we can look into this for you?

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

6 m ago

The price keeps increasing and the services keep decreasing.  Several times a week the tv screen freezes and I have no service.  It happens quite often.  Last night I had no tv, no telephone and no wi-fi.  A trifecta.

(edited)

Official Employee

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490 Messages

Greetings, @user_f3deac. I apologize for the experience you had with the service issues as this is not the experience that we want for any of our customers. It is very important to me that we look into these services issues as well as that increase in the cost of the service. With that said, please send us a direct message with your full name and full address so that we can assist you further.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

465 Messages

6 m ago

Hi, @user_5884d3! We're happy to look into the internet service issues you're experiencing. What issues are you noticing with the connection? Is the connection both slow and intermittent? Is this happening across all devices?

Visitor

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1 Message

14 d ago

My internet was 350 mbps when I first got xfinity on the same computer in the same place in the house at the same time of the night.  I called in because it seemed to slow down and they said I must pay $100 for a technician to come out.  I know that when the technician will come it will go back up.  It has gotten so bad that I can't do anything at night on my computer without the internet crashing all the time.

I am paying for 300 mbps but tonight again I tested it and it is 10.4.  I used to have xfinity and had a similar issue at that time and every time a technician came out it magically got better. If I don't get this issue fixed I am going to go back to RCN.  It is extremely frustrating.

XfinityJorge

Official Employee

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463 Messages

Hello there @user_0d9fb9 thanks for contacting our Xfinity Support Team over our Forums. We are sorry to hear you are having issues and we are here to help. To get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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