Visitor

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8 Messages

Saturday, February 7th, 2026 5:53 AM

Terrible latency spikes every night and randomly throughout day.

Internet has always been questionable in this house that we bought in 2021.

I mainly play League of Legends which is not a taxing game but over the last few months it's gotten so bad that every other night the latency will spike up to 600ms+ and as high as 1600ms which is obviously unplayable. This has been happening almost every night for the last few months and has become a joke between my wife and I. "Oh it's 9pm now the internet is gonna go down for 20 mins - hour."

Sometimes I have to hotspot my phone to finish the game and even my 1 bar of lte can get me 70ms of ping, enough to finish out the game. Typical ping in LoL is 68ms MAX, usually resting around 65ms average.

I play using ethernet and am sitting right next to the modem and router. Lately, around 9PM it sporadically jumps between 65-100 ms and then eventually just goes haywire into the hundreds of ms making the game unplayable. During this time the internet becomes unusable and webpages won't load, videos wont play etc. It affects the entire household. 

I noticed a couple of months ago that my CM2500 modem had tons of T3 timeouts and tens of thousands of uncorrectables so it thought it would be a good idea to replace the modem in case that was the issue. However the problem of nightly and random daytime latency spikes remained. I then replaced the router with a new one. Still the same issue.

Things I have done to troubleshoot:

Replace the Modem (Netgear CM2500) with Netgear CM3000

Replace Router with Netgear RS300

Brand new Cat6 Ethernet cables.

Bought 100ft RJ6 to wire modem directly into the line coming into the demarc. 

Installed new Moca Filter at line since the original once looked really bad and was rusting. 

Even with all of these in place I still get random bouts of latency spikes and I've noticed growing uncorrectables in my new modem's log, even after going back to using the coax in the house. I'm convinced theres ingress happening somewhere between the "drop" and the house or maybe even a bigger issue with a "node". 

After dropping $800 in new equipment I can pretty safely say that the problem is not on my end. I just want to be able to use the internet service I am paying almost $100 for. Any help is appreciated, and I would like to request a tech visit if possible as I think there are some severe issues in our area. 

 

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Visitor

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2 Messages

4 days ago

I have been having this EXACT same issue for the past couple months now. This is the first post im seeing describe the issue exactly to a T. Ive done just about everything you have in terms of troubleshooting (barring the filter and 100ft wire) I was told the cause was 'loose fittings". Had a tech come out and test the signal. They said they had to sit there and test for a good while before they were able to see what ive been talking about. The guy seemed pretty confident it has something to do with the fittings and said that he'd push the issue up to a tech capable of doing the change and to expect results in about a weeks time. Its been 2 and the issue persists. I have a laundry list of requests that im going to run by support tomorrow in hopes that one of these will be the answer. Im not really well versed in networking and networking issues so please excuse any incorrect terminology.

Visitor

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8 Messages

@user_8o0kzo​ Thank you for responding. We are not crazy lol. This is happening in Fresno, CA fwiw and I really began to suspect something around this time last year when watching shows on TV. I would notice terrible bitrate drops and almost every movie or show couldn't hold a stable feed- fluctuating between 4k and 480p and everything in between, which is incredibly distracting. I'm convinced that it's a bad drop or something to do with the line coming into the house. Definitely read the article by duckware if you haven't already. I'll make sure to update this post if it ever gets resolved. I hope you figure out your problem as well. 

Official Employee

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2.7K Messages

 

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Visitor

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2 Messages

@user_bq8p6d​ Well we might be getting somewhere because i am located in Hanford (couple cities over) so its possible that whatever is ruining out connections might be the same thing. I plan on getting in contact with support tomorrow to see if they have a way to diagnose node health and maybe have the ability to reroute to another node/data center. My connection spiked at the same time as usual the other night, but i ran a route trace to see exactly where things were going wrong during the issue, and it seems from hop 2 to 3 and from 3 onward, something is failing. Idk if any of this info is gonna help them figure out whats going on, but ill update again if they provide any new insights.

Visitor

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8 Messages

@user_8o0kzo​ Wow that's bad! You definitely have an issue. Your network looks good and even hop 2 is great. After that it's a mess. I feel like your issue is an obvious physical problem in their network, your neighborhood. I just got PingPlotter and have noticed a Sacramento Comcast hop (ending in 193) that has massive latency spikes. See Hop 5. This is pinging League's NA servers.

Here's a shot of one this morning, terrible packet loss on hop 6

Visitor

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8 Messages

@user_8o0kzo​ I finally captured this on my end and it looks just like your tracert.

(edited)

Visitor

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8 Messages

3 days ago

Tonight again, latency spikes as high as 800ms when it is normally ~65ms. Some games it will be fine then others the latency is rapidly fluctuating between 65-100ms. I notice the latency increases when more players are on the screen so teamfights are unplayable.

Official Employee

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2.4K Messages

2 days ago

Hey @user_bq8p6d, Thank you for visiting our official Xfinity Forums Community support page. I greatly appreciate you leaving a details understanding of what is taking place and the troubleshooting steps you have already taken. I would like to take a deeper look to see what may be possibly taking place and troubleshoot further. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.

Visitor

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8 Messages

2 hours ago

Got a real juicy one last night, right at 9PM. Game locked up and had huge lag spikes. Caught it on PingPlotter this time.

I'm glad I have a visual record of this happening now but every time I post an image of it my post gets marked private.

Thankfully there's a tech visit scheduled for tomorrow (Thursday), of course the internet will probably show no signs of problems during that time but at least I have visual record of what's going on.

(edited)

Visitor

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8 Messages

2 hours ago

here is the screenshot that keeps getting marked private. I'm trying to add supplemental info to this post.

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