2 Messages
Terrible internet connection
I recently moved into an apartment that comes with an xfinity gateway modem thing. I set up the internet and chose the plan I've had in the past; however, my internet here is terrible. I can't facetime, watch TikTok or load websites on my phone. My work computer won't connect at all-- I have to hotspot, and my smart tv buffers every few minutes. All the wifi speed tests, and Xfinity Assistant tests turn out great speed and minimal usage, but my wifi is simply not functional and I can't figure out how to contact someone or get help.
XfinityMarcos
Official Employee
•
1.8K Messages
13 days ago
Hi user_sv9lw8, that definitely sounds like it would be a nightmare to deal with, so I get why you're visiting our Forum for help. I'd like to ask a few questions to make sure we understand the full scope of what's going on. Are any of your devices able to find or connect to your home network? Have you taken any troubleshooting steps to avoid any repeats?
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