Terrible internet all of a sudden

Good evening @user_4mubl2, and thank you for reaching out to our dedicated Communities team on our Forums, we appreciate it! I'm sorry to hear about your frustrating experience so far as this is not the kind of experience we want for our valuable customers and assure you that you've reached the right team to help. We're sorry to hear that you are being affected by a service interruption. As someone who relies on internet for work and school, I understand how important it is to have working service and understand why you are upset. You can keep an eye out for updates on your interruption via our online status center https://www.xfinity.com/support/statusmap or easy and convenient XFINITY app. Our team will also be happy to take a closer look at the interruption affecting your area to see if there is any additional information or insight we can share as we want to keep you in the loop as much as possible.

I also see that you stated you have been experiencing issues with your speed. Once the interruption is resolved, we can definitely assist with troubleshooting your speed concerns further and if needed, scheduling one of our dedicated and knowledgeable technicians to further investigate. Rest assured, you've reached the right team to help get your service issues resolved. 

To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it