Tech was here two weeks ago to fix an OUTAGE you detected, and it's still showing up on my account.

I connected the cabled back up to the amplifier that was provided by Comcast YEARS ago, and

the data has changed:

1 Locked  QAM256 36 621000000 Hz  -2.8 dBmV 40.5 dB 290 51
2 Locked  QAM256 29 579000000 Hz  -1.8 dBmV 40.4 dB 275 51
3 Locked  QAM256 30 585000000 Hz  -2.4 dBmV 40.5 dB 251 43
4 Locked  QAM256 31 591000000 Hz  -3.0 dBmV 40.4 dB 269 105
5 Locked  QAM256 32 597000000 Hz  -2.7 dBmV 40.8 dB 276 71
6 Locked  QAM256 33 603000000 Hz  -1.5 dBmV 41.6 dB 251 47
7 Locked  QAM256 34 609000000 Hz  -1.1 dBmV 41.4 dB 236 43
8 Locked  QAM256 35 615000000 Hz  -1.9 dBmV 40.8 dB 246 51
9 Locked  QAM256 37 627000000 Hz  -1.9 dBmV 25.3 dB 57171 279250
10 Locked  QAM256 38 633000000 Hz  -0.5 dBmV 24.7 dB 40358 204913
11 Locked  QAM256 39 639000000 Hz  -0.6 dBmV 24.5 dB 64934 330105
12 Locked  QAM256 40 645000000 Hz  -0.9 dBmV 36.7 dB 225263 101292
13 Locked  QAM256 41 651000000 Hz  -1.7 dBmV 40.2 dB 265 69
14 Locked  QAM256 42 657000000 Hz  -3.2 dBmV 40.3 dB 279 43
15 Locked  QAM256 43 663000000 Hz  -3.1 dBmV 40.7 dB 265 47
16 Locked  QAM256 44 669000000 Hz  -1.8 dBmV 41.6 dB 248 50

The dBvm went way down from the previous numbers, and looks like

it is all working now.   I disconnected the amplifier years ago because

it was causing an issue, now it has seem to have fixed it.

Turns out, one of your previous techs connected one of my satellite lines to an
output end of the new splitter he installed inside the box.    The splitter was

originally on the outside, he put a new one inside.  And, somehow, connected

one end of it to one of my satellite feeds.  Your tech, who was here today, said

he does not know how this was ever working.  I said, it has not  been working

since the last visit, AND, before that, the reason fir that visit. 

So, I kept upgrading the speed thinking my stuff was making

higher demands on the speed.     It's been this way for well over a year...

The other tech that was here a little over a week ago, didn't diagnose anything. He

just placed a filter before the splitter, and left, and I still had the same issues.
SO, I upgraded again to your 300Mbps, and all I got was 150, which is what
I was supposed to have, and was content with.  Well, after the tech was here
today, it was 350Mbps.  So, I can now go  back down to 150Mbps, I don't
need 300Mbps...      I am not paying for more than I have to with the
bad service I had gotten three times BEFORE today...   I have never gotten any
refund, or pro-rated discounts for all this trouble, to fiend out, YOUR TECH
did it so long ago...  I with there were an alternative to Comcast for internet,
as I would use them.  Your service has been horrible till today, where it actually
got fixed...

So yeah, one of your technicians made that mistake, and I have had internet

issues ever since.

@XfinityBillie​ 

Turns out, I had a tech here over a year ago for some connectivity issues, after I had

Dish Network installed.   Comcast replaced a splitter outside the big gray box, and put one

onside the box.  SOMEHOW, they tech hooked a satellite line into one output end

of the splitter, and my output to the modem on the other one.   The technician

was just here, said he doesn't know how this was EVER working properly.,  I said,

it hasn't been.  I kept upgrading the speed thinking my stuff was making

higher demands on the speed.     It's been this way for well over a year...

The other tech that was here a little over a week ago, didn't diagnose anything. He

just placed a fitler before the splitter, and left, and I still had the sane issues.

You guys owe me for all the problems I have had till this past Saturday.  Every

incompetent tech was sent till this past Saturday who FINALLY fixed it.

But as usual, I get ignored when I complain.   I can't wait till I have other

viable options...  If FIOS ever gets out my way, you're gone...

We appreciate you taking the time to provide us feedback. We would be more than happy to help look and review over the account and services @user_kgi9x3. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and I'll be happy to help.

Supposed to be here today...

So, here is a 4-days later look:
1 Locked  QAM256 36 621000000 Hz  -6.9 dBmV 39.1 dB 10202945 1795718
2 Locked  QAM256 29 579000000 Hz  -8.2 dBmV 40.2 dB 118122 36120
3 Locked  QAM256 30 585000000 Hz  -7.6 dBmV 40.3 dB 107555 37242
4 Locked  QAM256 31 591000000 Hz  -8.4 dBmV 40.3 dB 104108 38796
5 Locked  QAM256 32 597000000 Hz  -8.2 dBmV 40.3 dB 90402 38760
6 Locked  QAM256 33 603000000 Hz  -6.9 dBmV 41.4 dB 76381 36212
7 Locked  QAM256 34 609000000 Hz  -6.1 dBmV 41.8 dB 79808 33730
8 Locked  QAM256 35 615000000 Hz  -6.9 dBmV 41.2 dB 91955 34605
9 Locked  QAM256 37 627000000 Hz  -6.2 dBmV 0.0 dB 736115 3539481
10 Locked  unknown  38 633000000 Hz  -6.7 dBmV 0.0 dB 460499 2194006
11 Locked  unknown  39 639000000 Hz  -6.4 dBmV 0.0 dB 513592 2462884
12 Locked  QAM256 40 645000000 Hz  -6.0 dBmV 33.5 dB 46506523 137995246
13 Locked  QAM256 41 651000000 Hz  -6.8 dBmV 38.3 dB 1655299 3859278
14 Locked  QAM256 42 657000000 Hz  -8.3 dBmV 40.0 dB 89121 33420
15 Locked  QAM256 43 663000000 Hz  -8.4 dBmV 40.1 dB 77746 36923
16 Locked  QAM256 44 669000000 Hz  -7.2 dBmV 40.5 dB 62061 36096

dBvMs have changed.

They're supposed to be here today, and I have all this data to show the tech.

1 Locked  QAM256 36 621000000 Hz  10.2 dBmV 44.1 dB 1 0
2 Locked  QAM256 29 579000000 Hz  10.1 dBmV 44.1 dB 1 0
3 Locked  QAM256 30 585000000 Hz  10.1 dBmV 44.1 dB 1 0
4 Locked  QAM256 31 591000000 Hz  10.1 dBmV 43.9 dB 1 0
5 Locked  QAM256 32 597000000 Hz  10.1 dBmV 44.0 dB 2 0
6 Locked  QAM256 33 603000000 Hz  10.2 dBmV 44.1 dB 1 0
7 Locked  QAM256 34 609000000 Hz  10.2 dBmV 44.1 dB 1 0
8 Locked  QAM256 35 615000000 Hz  10.2 dBmV 44.1 dB 0 0
9 Locked  QAM256 37 627000000 Hz  10.1 dBmV 41.0 dB 1 0
10 Locked  QAM256 38 633000000 Hz  10.0 dBmV 38.9 dB 0 0
11 Locked  QAM256 39 639000000 Hz  10.0 dBmV 40.0 dB 0 0
12 Locked  QAM256 40 645000000 Hz  9.8 dBmV 43.8 dB 0 0
13 Locked  QAM256 41 651000000 Hz  9.6 dBmV 43.6 dB 0 0
14 Locked  QAM256 42 657000000 Hz  9.6 dBmV 43.5 dB 0 0
15 Locked  QAM256 43 663000000 Hz  9.5 dBmV 43.5 dB 0 0
16 Locked  QAM256 44 669000000 Hz  9.4 dBmV 43.1 dB 1 0

Bout a half hour now since the tech left...  Much better.

@user_kgi9x3 Thank you for providing an update after the last tech visit to let the community know about the resolution! I know I'd be upset if I was being charged full price for a service that wasn't working properly, so I'd like to work with you and make things right. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution. 

The downstream power is right from the pole.   When he came out, he showed me

all the interference in the signals.   Turns out, about a year or so ago, I had an issue.

They came out, disconnected from the splitter on the side of the house, and put

a new one inside their box.    The tech who came today said he does not know how

my internet was working at all.  I said, well it really hasn't, it's been intermittent, and

I kept upgrading speeds and modems thinking it was my hardware demands.  He said,
if he was right, it looks as if one my satellite feed is cross connected somewhere.  Well,

as it turns out, that tech that was here over a year ago, when he put the splitter in

the grey box?   He put a satellite line into one of the outputs, and then my modem

cable into the other output.   THAT was where all the interference was coming from,

and like he said, he has no idea how it's worked at all for as long as it did. 

So, he looked around, and found the loop, took the satellite line off the splitter,
bypassed the other loop inside the house that ran though the amplifier, and voila,

it's all working now. 

He also said he will have a talk with the tech that was out a little over a week ago, and

did nothing to diagnose or find this problem.  So, today's tech really stepped up and

got it taken care of.  Even wanted me to verify I still had satellite.  

Comcast probably won't do anything to reimburse me for the outrages, and hardware

I went through to keep it running.  SO, I am going to downgrade back to 150Mbps,

because even with 300, I was at 150, but now that it's all fixed, I don't need to continue

to pay their high prices for [Edited: Language] service, which I did get all along, until today.

The only reason I had the tech out just over a week ago, was I was getting a message

that they've detected an issue with my internet, and I need to schedule a visit.  Well,

the message went away, till Monday of this week, so I had to schedule again...  All

that other tech did was put a filter on the line from the pole, and left...  He never came

in to check the signal, or modem status page like today's tech did...

So, 6+ hours have passed, and here's the latest:
1 Locked  QAM256 36 621000000 Hz  11.3 dBmV 44.6 dB 7 0
2 Locked  QAM256 29 579000000 Hz  11.1 dBmV 44.7 dB 7 0
3 Locked  QAM256 30 585000000 Hz  11.2 dBmV 44.6 dB 4 0
4 Locked  QAM256 31 591000000 Hz  11.1 dBmV 44.3 dB 11 0
5 Locked  QAM256 32 597000000 Hz  11.2 dBmV 44.5 dB 7 0
6 Locked  QAM256 33 603000000 Hz  11.2 dBmV 44.6 dB 7 0
7 Locked  QAM256 34 609000000 Hz  11.3 dBmV 44.6 dB 8 0
8 Locked  QAM256 35 615000000 Hz  11.3 dBmV 44.6 dB 6 0
9 Locked  QAM256 37 627000000 Hz  11.2 dBmV 43.7 dB 9 0
10 Locked  QAM256 38 633000000 Hz  11.1 dBmV 42.5 dB 11 0
11 Locked  QAM256 39 639000000 Hz  11.1 dBmV 43.5 dB 7 0
12 Locked  QAM256 40 645000000 Hz  11.0 dBmV 44.4 dB 6 0
13 Locked  QAM256 41 651000000 Hz  10.7 dBmV 44.2 dB 9 0
14 Locked  QAM256 42 657000000 Hz  10.7 dBmV 44.2 dB 7 0
15 Locked  QAM256 43 663000000 Hz  10.7 dBmV 44.2 dB 6 0
16 Locked  QAM256 44 669000000 Hz  10.5 dBmV 43.8 dB 14 0

I just cleared the log, going to see if any errors pop up since he's been here.

There were only about 5 errors in the log since and during the visit...