3 Messages
Tech was here two weeks ago to fix an OUTAGE you detected, and it's still showing up on my account.
As the title says, a tech was here to fix a problem.
Service issue detected
We've identified an issue that may affect your Xfinity Internet and Video services. Please schedule a free technician appointment to fix it.
I've done that already, and upgraded the modem, and the problem still exists!
I am getting repeated errors in the modem logs:
| un Jan 12 01:45:50 2025 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.0; |
| Sun Jan 12 02:02:40 2025 | Warning (5) | MDD message timeout;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.0; |
That is repeated over and over again.
Also, high error counts in these bands:
9 Locked QAM256 37 627000000 Hz 6.3 dBmV 40.4 dB 10383173 26908105
10 Locked QAM256 38 633000000 Hz 5.8 dBmV 35.2 dB 21213674 43886532
11 Locked QAM256 39 639000000 Hz 5.5 dBmV 35.9 dB 31257020 77355621
12 Locked QAM256 40 645000000 Hz 6.0 dBmV 42.5 dB 1522002 2308778
13 Locked QAM256 41 651000000 Hz 5.8 dBmV 44.8 dB 78188 19701
Complete list:
1 Locked QAM256 36 621000000 Hz 6.0 dBmV 45.1 dB 90575 879
2 Locked QAM256 29 579000000 Hz 6.4 dBmV 45.4 dB 2737 848
3 Locked QAM256 30 585000000 Hz 6.6 dBmV 45.4 dB 2630 777
4 Locked QAM256 31 591000000 Hz 6.2 dBmV 45.1 dB 2633 898
5 Locked QAM256 32 597000000 Hz 5.9 dBmV 45.1 dB 2878 1136
6 Locked QAM256 33 603000000 Hz 6.5 dBmV 45.5 dB 2716 977
7 Locked QAM256 34 609000000 Hz 6.5 dBmV 45.4 dB 2540 924
8 Locked QAM256 35 615000000 Hz 5.9 dBmV 45.2 dB 2689 912
9 Locked QAM256 37 627000000 Hz 6.3 dBmV 40.4 dB 10383173 26908105
10 Locked QAM256 38 633000000 Hz 5.8 dBmV 35.2 dB 21213674 43886532
11 Locked QAM256 39 639000000 Hz 5.5 dBmV 35.9 dB 31257020 77355621
12 Locked QAM256 40 645000000 Hz 6.0 dBmV 42.5 dB 1522002 2308778
13 Locked QAM256 41 651000000 Hz 5.8 dBmV 44.8 dB 78188 19701
14 Locked QAM256 42 657000000 Hz 5.1 dBmV 44.9 dB 2768 855
15 Locked QAM256 43 663000000 Hz 5.4 dBmV 45.1 dB 2591 797
16 Locked QAM256 44 669000000 Hz 5.6 dBmV 44.9 dB 2521 828
This slow like dial up has been going on now for about a month.
Like I said, a tech was here, put a filter on the line, and still didn't fix it.
AND, the message is still on my account about an issue detected.
EG
Expert
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108K Messages
2 days ago
Please redact those CM MAC and the CMTS MAC addresses from your error log entries for your privacy. They are considered to be personal information. The posting of personally identifiable information is a violation of their forum guidelines. The forum bot will not allow your post to be seen publicly. It flagged your post as "Private".
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XfinityBillie
Official Employee
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3K Messages
13 hours ago
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EG
Expert
•
108K Messages
6 hours ago
@user_kgi9x3 FWIW. There is still an issue with some out-of-spec SNR values on downstream channels 9, 10, 11, and 12. Seems that there is still some spurious noise leaking into the line(s) somewhere at that range of frequencies. You really should get a tech out again to locate where that noise is coming from and fix it. Good luck with it !
(edited)
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