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ckevin90
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Monday, February 12th, 2024 4:56 PM

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Tech Visit Determined Problem with Xfinity, Awaiting Resolution a Week Later

Hello,

I had a tech visit on 2/5/2024, and they determined that the problem with my service dropping out is on Xfinity's side. I have waited a week, and my service is still dropping since nothing has been done to ameliorate the issue. Is there any number I can call to get more information on when this issue will be fixed?

I have been trying to get Xfinity to fix the issue for month's now and have been rejected over and over. I don't see how I should be paying for a service that is not being provided correctly.

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2 years ago

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CCJessie1

Retired Employee

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5.9K Messages

2 years ago

@ckevin90 Thank you for posting your question here. Can you tell us a bit more about what type of technician was out (did they work for Comcast) AND a brief explanation as to the types of issues you may be experiencing so we can ensure we understand and get you the help you need. 

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ckevin90

6 Messages

They were a sub-contractor to Xfinity, and they determined that 5 houses were connected to 4 ports at the box on the street leading to connections drops.

2 years ago

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XfinityBillie

Official Employee

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4K Messages

@ckevin90 Thank you for clarifying that. The technician may have had to put in a ticket for local to look at that box. I'm happy to take a look though. Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it


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2 years ago

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