Visitor
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4 Messages
T3 Timeouts
What happened at roughly 9AM EST this AM near FreeHome Georgia with excessive T3 timeouts for over 10 minutes
Any one else impacted by this?
Visitor
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4 Messages
What happened at roughly 9AM EST this AM near FreeHome Georgia with excessive T3 timeouts for over 10 minutes
Any one else impacted by this?
XfinityRichard
Official Employee
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3.8K Messages
8 days ago
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user_oh4749
Visitor
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4 Messages
3 days ago
The 18th/19th was so unstable I did a factory reset to try and get a stable connection
It's basically every single day
Modem event log summary, Oct 19-22, 2026 (counts by day)
Event type Oct19 Oct20 Oct21 Oct22 Total
-------------------------- ----- ----- ----- ----- -----
T3 ranging time-out (Crit) 2 1 6 1 10
SYNC loss of sync (Crit) 8 0 0 0 8
Lost MDD timeout (Warn) 0 1 0 0 1
CM-STATUS event code 5 10 3 5 2 20
MIMO event (Warn) 3 0 0 0 3
DS profile config update 0 1 0 1 2
DHCPv6 missing option 24/82 4 0 4 0 8
LAN DHCP lease 9 0 4 0 13
Key times:
- Oct 19, 3:56 PM: T3 time-out during unicast maintenance ranging
- Oct 19, 4:05-4:17 PM: 8 SYNC loss events across downstream channels 5, 7, 9, 10, 12
- Oct 20, 2:22 PM: Lost MDD timeout
- Oct 21, 7:45 AM-12:15 PM: 4 T3 time-outs, plus 1 more at 8:22 PM
- Oct 22, 1:32 PM: T3 time-out
- CM-STATUS events repeat on upstream channel ID 19 (Oct 20-22)
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user_oh4749
Visitor
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4 Messages
6 hours ago
Event type Severity 10/19 10/20 10/21 10/22 10/23 10/24 Total
No Ranging Response, T3 time-out Critical 0 1 6 1 0 0 8
SYNC Loss of Sync Critical 5 0 0 0 0 0 5
Lost MDD Timeout Warning 0 1 0 0 4 1 6
CM-STATUS message sent Notice 6 3 5 3 4 2 23
DS profile config update (Ch 33) Notice 0 1 0 1 0 1 3
MIMO event Warning 1 0 0 0 0 0 1
DHCPv6 Missing Option 24/82 Critical 4 0 4 0 4 0 12
LAN DHCP server (UTOPIA) Notice 9 0 4 0 4 0 17
Daily total 25 6 19 5 16 4 75
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user_oh4749
Visitor
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4 Messages
56 minutes ago
Common response. Several techs have been to the house. Line between pedestal and house replaced. Inside lead wire replaced. Modem is fairly new. Last tech as we have stated for 10 years discovered the pedestal gets buried in water during heavy rain. He like the last 10 techs recommended moving the pedestal yet no action has been taken. It is not inside the home as your techs have stated repeatedly
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