dffy's profile

Regular Visitor

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9 Messages

Friday, October 28th, 2022 6:33 PM

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Suddenly port 9000 tcp is being blocked by xfinity/comcast??

I have been using Port 900 now for 10 years for my security system. As of a few days ago it was blocked. WHY?    

My security company & a couple Techs tried everything to unblock it .

They all say the same thing. Comcast/Xfinity is blocking it & only they can unblocked. 

SO why did Comcast/Xfinity block port 9000 & when will they unblock it? 

I need port 9000 unblock Now for I am at risk of harm without my security cameras working.

Official Employee

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746 Messages

3 years ago

Hi, Ports on the internet are like virtual passageways where data can travel. All information on the internet passes through ports to get to and from computers and servers. When a certain port is known to cause vulnerability to the security and privacy of your information, Xfinity blocks it to protect you. 

Regular Visitor

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9 Messages

@XfinityAshley​  So how do I get Xfinity to unblock it? I can't afford a new security system that doesn't use port 9000.

Official Employee

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2.1K Messages

We can take a look to see if that is a part of something that has been blocked and from there see if there is a possibility to have it unblocked.  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Expert

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110.1K Messages

3 years ago

@dffy 

FWIW. Here is a list of the ports that Comcast blocks. That port is not listed;

https://www.xfinity.com/support/articles/list-of-blocked-ports 

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