Sudden huge increase in internet data usage

We have the same issue. Our data usage double in December even though we were out of the country a good portion of the month. The same thing is happening in January. I just got a message that we’re at 75% even though we were out of town more than a week out of the last three. This is ridiculous. We don’t do any gaming. We’re gone all day, and haven’t changed any of our habits.

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user_bb801b

Contributor

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167 Messages

3 years ago

This sounds like unfortunate situation but easily resolvable. Are you billed for the additional data or just concerned about the perceived data usage?

Xfinity should be able to provide you with data supporting the "75% data" threshold being reached. And from there narrow down whats behind that.

What bandwidth intensive device are on the network there? Streaming, Video, home data center business, crypto mining..

Just my .2 cents.

Thanks and good luck.

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user_ee04d3

Visitor

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4 Messages

@user_bb801b hi, I’m mostly concerned about why the sudden jump. We haven’t gone above the limit yet. We don’t do any gaming, mostly internet searches, articles, some YouTube videos and such, no movies. I FaceTime my dad twice a week, as I have been for years. Nothing new happening, and we’ve been gone out of town for a week + in December and January, yet the data usage is double or more what it used to be. It makes no sense at all.

3 years ago

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Sudden huge increase in internet data usage

user_bb801b

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