Frequent Visitor
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9 Messages
sudden drop in download speeds
in the past few days I have encountered a sudden drop in download speed. My contract is "up to 800 MPS" but today it dropped to 39. How do we go about getting a rate rebate for the lack of contracted service?
I personally believe that this is tied to Xfinity's roll out of network only offering with Xfinity equipment tie in.
XfinityJanelle
Official Employee
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1.1K Messages
2 months ago
Hi @Arkey Thank you for reaching out on the Xfinity Community Forums. We are happy to look into your internet connection concerns. Does the connection drop at specific times during the day/night? We will be happy to troubleshoot with you.
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