Sudden Data Usage Spike at Oct

Hello,

My average data usage for every month is around 200GB to 300GB. However, I got warning message for my October data usage after 3 days of October 1st. The data usage shows around 1TB today which is completely not make sense. I did not change any settings or I did not have any guest at Oct. Could you check what happen on my internet ?

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XfinityDuron

Official Employee

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254 Messages

7 days ago

Hello @user_nomc03 I understand how this can be confusing, and I will be happy to help you with your issue. To begin, do you mind sending me the name and address of the account in question in a direct message?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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user_nomc03

Visitor

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3 Messages

Here is screen shot from email notification and also screen shot for my internet usage history. Could you help to find a what was the root cause and how we can resolve this ?

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7 days ago

0

XfinityDuron

Official Employee

•

254 Messages

There is a reason your internet has increased as much as it has. I can not see your October statements at the moment or November. I won’t be able to see everything until the month has complete.

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7 days ago

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user_nomc03

Visitor

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3 Messages

It is not make sense to me. I am seeing all the data usage even in Oct. If you are able to see data usage after Oct, We couldn't resolve this issue and Xfinity will charge more to my bill.

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5 days ago

0

XfinityDemitrius

Official Employee

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2.2K Messages

We have sent a reply to you in your Direct Messages. If you have data usage concerns, you can also contact our Customer Security Assurance (CSA) team by calling 1-800-XFINITY where a representative will assist in transferring you to that department. If you would like us to review the Xfinity account and services further, please do not hesitate to reply to our last direct message @user_nomc03.

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5 days ago

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chchcheddar

Regular Visitor

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6 Messages

3 hours ago

Seems like this is either an error on Xfinity's metering or an intentional way for them to push people to buy their "Unlimited" plan. They are currently doing the same thing to me and these forums seem to be full of others experiencing the same thing.

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user_nomc03

Sudden Data Usage Spike at Oct

XfinityDuron

user_nomc03

XfinityDuron

user_nomc03

XfinityDemitrius

chchcheddar

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