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360mitch
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Saturday, February 15th, 2025 7:57 PM

Streaming Constantly Buffering

This started about 4 weeks ago. I live in north Vancouver, WA. I have not changed a thing in my network and suddenly my NetFlix, Amazon Prime, Peacock and others started buffering every 10 min. It now does it every couple minutes making it impossible to stream a program. It took me 15 min to finally get into Xfinity.com. I have gone through your troubleshooting twice. You replaced my modem and no help. Your final answer is its my equipment. Exactly how do 3 TV's, 2 Laptops, 2 Iphone 16 pros and a fire tablet all go bad at the same time?

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2 months ago

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XfinityGabriel

Official Employee

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2.2K Messages

2 months ago

 

360mitch, Hi there! Thanks for reaching out. I never like experiencing buffering when streaming my entertainment so I can understand the inconvenience that this can cause. I am sorry to learn about this experience. You've come to the right place. We are a specialized team of experts who are excellent at resolving streaming concerns such as this over social media. We are happy to help. Have you noticed any improvement since reaching out? If you were to run an internet health test like in this link here: (https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting) via the Xfinity app, what results does it pull for you?

 

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GeneLa56

Contributor

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83 Messages

2 months ago

If you have a VPN, try disabling it to see if it makes a difference.  My VPN blocks, [Edited: "Language"] all sorts of things.  

(edited)

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360mitch

New Poster

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4 Messages

2 months ago

I ran the Internet Health Test with no negative findings. During the day I do not have any issues. In the evening 7 p.m. PST and later it is almost useless. Just my personal thoughts but this tells me the system cannot handle the demand in my area. I did not have this problem last year and I did not change anything in my system. Xfinity replaced my router/modem the end of Jan. It did not resolve the issue.

I do not have a VPN.

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XfinityPeterH

Official Employee

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1.8K Messages

 

360mitch Thank you for sharing the details and your thought. Rest assured we are here with you on this one. Please send us a direct message with your name and full address when or around when you are having trouble so we can run some remote testings for you. 

Here is a great step by step process on how to send us a direct message. 


  Click "Sign In" if necessary


 Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging


 Click the "New message" (pencil and paper) icon


 The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


 As you are typing a drop-down list appears. Select "Xfinity Support" from that list


 An "Xfinity Support" graphic replaces the "To:" line


Type your message in the text area near the bottom of the window


 • Press Enter to send it


Check out for example on how to send us a Direct Message:  https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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360mitch

New Poster

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4 Messages

Thank you for your time. I will send you a message when it happens. It is Sunday 12:55 PM PST and I am streaming on Peacock. No issues. Will check back this evening. I think it is related to my wife. It only happens when she is watching with me in the evening. Drives her crazy. 

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2 months ago

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XfinityVictor

Official Employee

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1.3K Messages

 

360mitch Sounds good please reach back out to us if and when it happens. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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EG

Expert

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109.7K Messages

2 months ago

@360mitch @XfinityPeterH @XfinityVictor 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

(edited)

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