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user_zt8f3k
1st Topic

3 Messages

Sunday, June 9th, 2024 7:12 PM

Closed

Storm Ready WiFi Won't Activate

I've followed the directions and trouble-shooting steps, including restarting the gateway and resetting the storm-ready wifi device and battery, but the app never gets past the "Powering up your Storm-Ready Device..." step and the white lights on both just steadily blink on and off. The device is within 5 feet of my gateway and near a window. Any other suggestions?

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Updated 

1 month ago

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XfinityAldrik

Official Employee

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1.6K Messages

5 months ago

Thank you for reaching out to us @user_zt8f3k! If you haven’t already, I highly recommend checking out our article on activating the Xfinity Storm-Ready WiFi router. 

Are the 2.4 GHz and 5 GHz bands for your WiFi network the same name and same password?

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user_zt8f3k

3 Messages

I have tried these steps but was unable to connect. My 2.4 GHz and 5GHz bands do use the same name and password.

5 months ago

0

XfinityArmand

Official Employee

 • 

1.8K Messages

Hmmm.  Can you tell me what error, if any, you are receiving @user_zt8f3k?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

user_zt8f3k

3 Messages

No error message, it just never gets beyond "Powering up your Storm-Ready Device...", even after trying for over an hour.

5 months ago

0

XfinityArmand

Official Employee

 • 

1.8K Messages

Thank you so much for that clarification @user_zt8f3k.  So that we can take a closer look at this for you, please feel free to shoot us a private message with your details, and we can get started. 

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

user_40hpbv

1 Message

5 months ago

I have the same issue, unable to activate the storm-wifi no pods on the account, rebooted router and the unit still not luck - very frustrating - most likely will not to return it since it doesn't work

 

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XfinityTony

Official Employee

 • 

999 Messages

@user_40hpbv, were you able to get your Storm-Ready WiFi activated? If not, can you tell me the status of the lights on your device?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

0

user_1sld2s

1 Message

I am having the same issue

1 month ago

0

EG

Expert

 • 

106.9K Messages

1 month ago

@user_1sld2s 

Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed.


For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.

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