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user_74pswg
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Thursday, June 6th, 2024 2:16 PM

Storm Ready WiFi Support

I received my storm-ready unit right before a huge storm in Houston that disrupted internet service and blew out our Gateway. The Storm Ready kept us online in a limited way, so I do appreciate its potential. However, even after getting a new Gateway, the Xfinity app says that while I don’t have access to my primary internet, ie the Gateway, Storm Ready is keeping me online.

That can’t be true, because I unplugged the Storm Ready because the Gateway is much faster.

I agree with the numerous forum threads that suggest that Comcast released this product before it got the bugs out of the tech. Or, perhaps the app has a glitch that is indicating that the Gateway isn’t online (even when it is) when the Storm Ready is plugged in.

Help!

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Updated 

2 months ago

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This post was created from this comment on different post

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XfinitySara

Official Employee

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1.2K Messages

4 months ago

Hello, @user_74pswg! Thank you for leaving a comment with your shared concerns on this user's post. We've converted your reply to its own post in order for us to properly address any issues you're still having with the equipment and/or service. To confirm, since leaving that comment a couple of days ago, have you been able to connect to your in-home network on any devices?

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user_8jldkz

1 Message

2 months ago

I have this problem too. My app says storm ready wifi is keeping me connected. But my router is working for wired devices and the Xfinity assistant says my connection is fine. 

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user_mf5vug

4 Messages

I have the same problem - and good luck getting any help using the app of chat.  My problem is that I can't use the app to do anything since all of those options aren't available while Xfinity 'thinks' my Storm-Ready touter is keeping me online, which it isn't.  I need help from an actual human being at Xfinity.  Any idea how I can do that without using the app in the steps described above?

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2 months ago

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XfinityMartyR

Official Employee

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1.3K Messages

 

user_mf5vug Thanks for reaching out! We can take a look at your concerns for you. Please send us a direct message. 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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2 months ago

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