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user_f345da
20th Anniversary celebration
1st Topic

Visitor

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5 Messages

Sunday, October 22nd, 2023

Closed

Stop security alerts

My wife and I get about 4 security alerts about Xfinity prevented attacks on our network hard drives, that are not vulnerable. I have opened 4 tickets and received promises hey would stop. The first time stopped for maybe a month. Since then I have received empty promises about them stopping and that I would get an e-mail, which I never did. Empty promises and annoying alerts 4 times a day for each of us are getting very annoying. It takes forever to get from chat to a live human, who always promise us resolution, but only end up trying to sell us something. I would love to switch providers. Their support an reliability <Edited: Language>

Question

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Updated 

2 years ago

 • Edited

195

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XfinityBenjaminM

Official Employee

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2.3K Messages

2 years ago

@user_f345da Hello! Thank you for reaching out to us here on Reddit. Can you please send us a Direct Message with your full name and address? We'll need to investigate this further to assist you properly. Here are instructions on how to send us a DM in case you need them:

 

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

We look forward to hearing from you.

6

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user_f345da

Visitor

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5 Messages

@XfinityBenjaminM​ I think this final call yesterday may have resolved it since we haven't received the 4 today.

2 years ago

0

XfinityJorge

Official Employee

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2.3K Messages

Thank you so much for the update, and we are happy the threats have not been received on your end. If there is anything we can do, please let us know. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_f345da

Visitor

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5 Messages

@XfinityBenjaminM​ it us still happening and I see no direct message icon here from my phone

2 years ago

0

XfinityAngie

Official Employee

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1.9K Messages

@user_f345da, If you still need assistance, you can send us a DM with your name and full address by doing the following:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

(Make sure you are signed in, so you can see the direct message icon)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_f345da

Visitor

 • 

5 Messages

There is no "Direct message" at upper right and I still need assistance. This is the upper right.

(edited)

2 years ago

0

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