Stop charging me for a “retry payment”

I already had a support ticket saying I don’t want this scheduled payment to process. The account I have is UNUSED so it keeps retrying to process the payment. This is the third time and I’d like for it to stop.

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user_g8k7xm

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4 Messages

1 day ago

@Xfinity Support @Xfinity-ICS-UID

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XfinityAirelle

Official Employee

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2.5K Messages

user_g8k7xm

Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

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13 hours ago

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EG

Expert

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110.3K Messages

13 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

Billing

user_g8k7xm

Stop charging me for a “retry payment”

user_g8k7xm

XfinityAirelle

EG

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