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Saturday, May 4th, 2024 9:41 PM

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Still having issues with Echo Dot

I'm still having problems with several Dots connecting/finding wifi, any updates from years ago?

Official Employee

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1.4K Messages

1 year ago

Thanks for reaching out, user_n7gvmv. There currently aren't any known issues with Echo Dot on our platform. What kinds of issues are you currently having?

 

2 Messages

I've tried  three brand new echo dots with a brand new XB7 modem and none of them would connect to the wifi.

Official Employee

 • 

1.4K Messages

1 year ago

Gotcha! Do you know if you meet all the requirements in order to use the Echo Dots? Looks like a big one is having Xfinity Home. You can see the eligibility requirements here https://www.xfinity.com/support/articles/xfinity-video-doorbell-notifications

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